Cottage Fields Reviews Summary

Professionalism and Customer Service

Pros:

• "Arif surpasses the expectation of professionalism, patience and perseverance you would expect in making this experience truly an exceptional one."
• "One of the best and most professional estate agents in Enfield."
• "Cottage fields have been professional, courteous & responsive to my needs."
• "The communication was professionally and consistent as we never felt like we are in the dark about anything."
• "She was very professional and great at her job."
• "Dilshad was particularly useful. he accompanied us at a viewing this week, he had more knowledge about properties in general than most agents."
• "I am so grateful for Cottage Fields! Within a week I was accepted into a property and moved in within the same week!"
• "If visiting in the future be sure to ask for Arif an exemplar employee!"

Cons:

• "This is the worst agency I have used in the twenty-five years I am renting property. I had given them the full management of a flat."
• "HOLDING DEPOSIT PROCEDURE IS ILLEGAL. Cottage Fields operate under illegal practices."
• "Experience was great until we became tenants. Once you become tenants they do not carry out repairs they say they’re going to, NEVER RETURN CALLS, ACCUSE YOU OF DAMAGING THINGS THAT WERE ALREADY DAMAGED."
• "When first dealing with Cottage fields they seemed very professional but after viewing the property that myself and my partner liked and advised that we were interested in moving to the property, the customer service was appalling."
• "I wouldn't recommend them to anyone. There are better estate agents out there. In fact be ware of their practices."

Staff Approach and Attitude

Pros:

• "All the staff were very welcoming showing such care and compassion, especially Arif, who is blossoming into an excellent professional."
• "The staff are very welcoming, understanding and dealt with my situation with sensitivity and all the professionalism it deserved."
• "Arif truly has gone above and beyond in making sure all our needs are met."
• "I am so grateful for Cottage Fields! Within a week I was accepted into a property and moved in within the same week!"
• "Absolutely amazing work from Arif, will definitely be recommending him to others seeking for professionalism and a great young man to work with."
• "Wow what an amazing estate agency !!!! Arif and Rashid love them !!"
• "Honestly the best estate agents I’ve worked with. The team are so nice and welcoming."
• "Been with the agency for 5 years. Cannot fault the estate agents, especially Rasit! So helpful and friendly, such a lovely person."

Cons:

• "We’ve spoken to a lot of different people who all seems to have a lot of attitude but a lady called Leyla had the worst attitude ever, the way she addressed us was disgusting."
• "I moved to Enfield recently from Norfolk and found the whole process very stressful, especially with two young children."
• "I witnessed the same property being shown to potential tenants a number of times AFTER I had left a holding deposit. Is this standard practice?"
• "The lack of service starts with the director and continues with the remaining staff. I won't be using them for sale of my property or purchase of my new home."

Efficiency and Speed of Service

Pros:

• "Cottage Fields were prompt in arranging a viewing for the property I was interested in which I found impressive."
• "I am so grateful for Cottage Fields! Within a week I was accepted into a property and moved in within the same week!"
• "The service was perfect! i viewed the property on Saturday and i moved in on Monday ( i know, quick right)."
• "Very efficient and friendly service from Cottage Fields. We had a really quick turn around with viewing the property, signing paperwork and securing a move in date within just a couple days."
• "Great Team, who truly care and are genuine nice and honest people. Informative about the whole process, going the extra mile too, when I had questions that most agents wouldn't listen to."
• "This agency are great, great staff friendly and they make sure you understand everything and they dont let you do a thing they do it all, so happy with cottage field i recommend them to everyone that needs a property, all there propertys are great."
• "A Very professional agency who helped me secure a lovely property. I would highly recommend this agency as the staff are very helpful and assisted me through the process of securing a property."
• "Having been with cottage fields for over 2 years and seven months, they mamaged to secure a single young mum who looked after my flat in the most best way one could think of."

Cons:

• "This is the worst agency I have used in the twenty-five years I am renting property. I had given them the full management of a flat."
• "HOLDING DEPOSIT PROCEDURE IS ILLEGAL. Cottage Fields operate under illegal practices."
• "Experience was great until we became tenants. Once you become tenants they do not carry out repairs they say they’re going to, NEVER RETURN CALLS, ACCUSE YOU OF DAMAGING THINGS THAT WERE ALREADY DAMAGED."
• "When first dealing with Cottage fields they seemed very professional but after viewing the property that myself and my partner liked and advised that we were interested in moving to the property, the customer service was appalling."
• "I wouldn't recommend them to anyone. There are better estate agents out there. In fact be ware of their practices."