"Very professional staff. Promised to deliver within a time frame and did so."
"Amazing customer service! My Samsung S7 had a motherboard problem and the team was able to check it and then help me with buying a new phone."
"Wow just wow! Thank you to Phone Surgery in Uxbridge for the amazing service today by the sales team Guv & Shewan."
"The lady at the front desk was very kind to me when I asked about my phone being fixed and the prices."
"I have had a fabulous experience today T Uxbridge phone surgery fantastic service staff so helpful patient and understanding."
Cons:
"Horrible customer service rude. The insurance company sent us to get the phone screen repaired. Extremely rude."
"Do not be tempted by how co-operative they may seem, as they'll drain your pockets by promoting their unpopular products."
"The microphone on my iPhone 8 Plus stopped working after having the screen replaced by another outfit."
"Rubbish. Put a black front on my silver phone despite saying they had the part in stock."
"Promised for Wednesday not ready on arrival. No phone call prior to Wednesday to update Customer."
"Horrible experience. They dont seem to know there is a pandemic as noone is using face coverings."
"I went to get my phone fixed and it was a terrible mistake. Within less than a month the screen started splitting."
"Wanted to refurbish my old iPhone and they were very helpful except I realised later that I could have done this myself by going to reset to factory settings and they charged me £40."
Quality of Repair
Pros:
"Absolutely phenomenal service, they really went above and beyond what you would expect from a phone repair service."
"An exceptional service for fast and reliable repairs - simple or complex. My wife cracked the front and rear of her phone and the 'phone surgery' managed to conduct a complete repair within 2h."
"Excellent service! I had my broken phone screen replaced in under two hours. I didn't lose data, which was my worry, and the phone looked brand new afterwards."
"The Phone Surgery team in Uxbridge are simply amazing! My iPhone completely died with the black screen of death! No other mobile repairer was able to do anything."
"The guys done a fantastic job, they fixed the cracks on my screen, and furthermore boss man gave me some deals money off from the total bill."
"Excellent new mobile phone repair service. Lived in ubx all my life and i am so happy that we have a well trusted and reliable brand in our high street now."
"They kept my phone with a broken display for for 3 weeks without proper communication. Eventually they could only fix it for 3 times the original price."
"I wasn't meant to get my phone repaired today but these guys were just ready with everything made me have done due to their preparedness."
Cons:
"Generally friendly and prompt but have discovered that my screen replacement on my iPhone is discharging quicker then before."
"The charger plug that I bought from them costed me almost £30 and did not work as expected."
"I asked for top quality parts, my screen, earpiece and battery. I could tell straight away from the colours on my screen it was a cheap LED screen."
"Went into store 2 months ago to fix a HDMI port issue I was having on my PlayStation 4. After charging me £60 to fix it, just the other day the same problem occurred."
"My phone battery was lifting the screen. When I telephoned Phone Surgery, they explained how dangerous this could be and I should have it checked as soon as possible."
"Addendum: My daughter spotted a crack on the replacement screen on the following day."
"I smashed my iPhone XR and I took it to the phone surgery (Uxbridge) and their customer service is amazing but a couple of months later my phone battery bubbled and I took it back there and because it damaged the screen I only had to pay for the battery."
"I dropped my samsung j3 and the screen cracked and i thought thats it it wont be able to be repaired but when i woz seraching for any places that i can get it repaired and foung fones surgery and thought let me go here beacause they repair screens."