Harvester Aintree Park - Liverpool Reviews Summary

Customer Service

Pros:

• "They were lovely young girls trying to interact with my kids."
• "The lady from Wigan (maybe the manager?) Was also very accommodating."
• "Restaurant was lovely and clean, staff were working hard."
• "The staff are very friendly and helpful."
• "A young lady called Amy served me again today. She was super helpful, friendly and nothing was an effort for her."
• "The young lady serving (AMY) was extremely nice and apologetic."
• "Service was great, staff were all fabulous and attentive to our needs, despite being very busy across the restaurant."

Cons:

• "Arrived 20 mins early waited to be seated most of the tables were covered in dirty plates and glasses, restaurant was not busy only had 3 tables occupied, waited 10 mins at the door to be seated not one member of staff so much as acknowledged us."
• "Very slow, poor customer service, management rude / clueless AVOID."
• "Waiter service poor no cutlery brought with food."
• "We had to sit through a smoke alarm buzzing all the time we were there quite irritating did mention it to staff who said it had been fixed but still not working I came out with a headache which I do think was caused by constant buzzing noise."
• "The staff asked us 3 times if we 'need anything' as basically try to tell us to leave."
• "No apologies by this management person was given, & left a very sour taste in the mouth."
• "The chefs saw us waiting, but the staff member didn’t bother to come over to seat us."

Food Quality

Pros:

• "The meals are nicely prepared and presented."
• "Food was great too. Will definitely return."
• "The entire Harvester experience is something I would recommend to anybody looking for good quality freshly cooked food, great surroundings and absolutely the best service you can expect to receive."
• "The food has never let us down, great portions and always quick and tasty."
• "The chicken was juicy and the salad bar was excellent."
• "The steak was cooked to perfection and my burger was meaty and tasty, everything was fresh no grease well seasoned and delicious."
• "The food here is also a true delight. My favourite is the slow-cooked BBQ ribs."

Cons:

• "Really disappointed once again. The restaurant and staff are really nice but the food is not great."
• "The breakfast bar has become very limited."
• "The mushrooms were advertised as 2 flat, however we received a pitiful amount of button mushrooms instead."
• "Big Dirty combo it was very not good. The meat was terrible."
• "The scrambled egg arrived cold, and the black pudding wasn't served with the rest of the food."
• "All batter and no fish. Very disappointing."
• "Food could be improved-prawns and jalapeño stuffed peppers in bread coating which overpowered taste of food."

Ambiance and Cleanliness

Pros:

• "Restaurant was lovely and clean, staff were working hard."
• "The atmosphere was welcoming."
• "The restaurant is always beautiful."
• "Lovely clean restaurants, toilet cubicles are a bit of a squeeze, even for kids, but very very clean."
• "The restaurant had a nice atmosphere, we were given a nice table, by a very polite & informative staff member called Sarah who did a fantastic job looking after us."
• "Enjoyed the place and the atmosphere and wouldn’t fault it."
• "It's a great place for families."

Cons:

• "Gas was off therefore no fizzy drinks."
• "Restaurant itself seems to be always cold."
• "I ask if i could used the bathroom OMG they was in a disgusting mess."
• "The toilets needed cleaning."
• "Main complaint toilets were disgusting, I never been in a restaurant where the toilets were so dirty."
• "Called in on Sunday. They had run out of chicken. The table they put us by was filthy. Drinks and rubbish on and underneath the table."
• "Not a nice cosy pub type environment but a very utilitarian retail store."