Hollybrook Car Centre Reviews Summary

Customer Service

Pros:

• "Excellent customer service, all the guys are Hollybrook were really easy to deal with and very friendly."
• "The gentleman that dealt with us looked after us and nothing was too much trouble."
• "Customer service is without doubt at the heart of HollyBrook!!!"
• "We have never come across such welcoming helpful staff."
• "As for hollybrook, they couldn't be more helpful, pleasant and honest."
• "I’ve been amazed at the customer service and level of after care from both Lee and Dave."
• "All the staff were extremely helpful and friendly."

Cons:

• "I didn't realise if you opted for finance you automatically go to the back of the queue! Maybe you should have stated that on your website!"
• "I wouldn’t recommend anyone using this company to purchase a car... had the worst experience dealing with David."
• "Not a good company to deal with at all. Customer service is non existent!"
• "When I called them back they insisted in getting into an argument with me about the service interval of the cam belt of the car."
• "The communication from this company leads a lot to be desired, on many occasion I was promised a call back, which never happened."
• "The customer service here is truly horrendous."
• "The attitude of the sales team is arrogant and cocky."

Vehicle Quality

Pros:

• "I now have a solid, reliable Navara that is quite simply the backbone to my company."
• "The car is immaculate and has full service history. I am over the moon with the car and even the wife is!!"
• "It was exactly as described and drove perfectly all the way home."
• "The car was very clean and scratch free as shown in video and pictures."
• "I purchased a top quality Z4 and it has been spot on since purchased."
• "The car is 16 years old with full service history and 2 owners. The car arrived exactly as described, the car drives as though it's just come out of the showroom."
• "The car was everything that I hoped it would be."

Cons:

• "I was shocked to learn that two of the brakes didn't work when I collected my car."
• "Found a car which I really like, arranged finance etc and on the day I am picking the car, I received a call to say car is not turning on."
• "Also wouldn't offer any warranty or tax on his cars which shows a complete lack of faith on his stock in my opinion."
• "Terrible attitude and not honest purchases a car few years ago and the vehicle had been modified and had to spend £1.500 to get it through an mot."
• "Unfortunately, it had an alternator failure after a few weeks, but they went out of their way to rectify the problem, and even replaced the battery too."
• "I booked a test drive on an audi on there forecourt and was told they would call if anyone else was interested as i had to travel 3 1/2 hours to get there."
• "I was so impressed with speedy resolution to my concerns over the faulty clutch."

After-Sales Service

Pros:

• "I'll certainly be a returning customer to Hollybrook Cars for when I decide to make another purchase."
• "Thank you for the very professional way your team went about buying our car."
• "I would highly recommend this company from my own experience A1."
• "I would also like to add that the flowers that were left in my car were a really lovely touch and I have already recommended you to my friends."
• "Really good company to deal with. They gave plenty of advice and time to view and test the new car."
• "After taking it to a local garage and finding out the part wasn't covered by the warranty, Hollybrook Cars agreed to pay for the cost of the repair rather than me travel all the way back to Southampton where they would have fixed it."
• "I would not hesitate to use this company again and will be going back when I need another vehicle for myself."

Cons:

• "I believe I've had a lucky escape If I had bought the car and anything had gone wrong during the timing off period I wouldn't like of their attitude and excuses they'd come up with to get out of fixing the car."
• "Don’t buy from them not worth the Hassal !!!!
• "This company really needs to learn basic customer service skills."
• "They were busy, so took my number and never called me back."
• "Your better off paying the extra and going to a main dealer."
• "Had an issue after a couple of weeks spoke to Dave and Tom and they made an offer to pay for it as it won't covered for warranty really happy with service n car."
• "The best advice I can give anyone's buying from hollybrook is to get Lee to make to the tea! Best cuppa in Southampton too."