Address: 30-32 St Giles St, Norwich, NR2 1LL, United Kingdom
Phone: +441603765813
Rating: 4.5
based on 166 reviews.
Atmosphere & Ambience
Pros:
"The entire restaurant has been redone and it is such an amazing atmosphere and the toilets are amazing."
"The atmosphere was really good, great service, and the hot stone plate for steak is definitely a new experience for me."
"Love this place... Well ventilated which is good news for such a venue and great atmosphere."
"The new restaurant is so nice with a very relaxed intimate ambience."
"Going thru to the back of the restaurant was lovely, so much atmosphere."
"The atmosphere is really nice, all staff members were super friendly and helpful."
"The atmosphere was excellent."
Cons:
"The only downside for us was the black decor. It was quite oppressive and lighting was soft so at times was difficult to see."
"The ambiance was obviously conceived by funky clubbers: oppressively dungeon-dark."
"Atmosphere however was not short of awful. Hottest day of the year and no aircon, doors or windows open."
"Plus it's so dark in there too."
"The restaurant was a little to dark for me."
"Very dark and loud environment. Almost felt like I was in a nightclub and could barely hear my partner across the table."
"Neither of us enjoyed how smokey the small room quickly became, with all tables having sizzling steaks served."
Service
Pros:
"Really enjoyed the meal, staff were very attentive and the surroundings/atmosphere was really great."
"Service was very professional at the hands of Ivan."
"The food is fantastic and the staff is incredibly friendly."
"The staff were attentive and so friendly."
"Service was excellent and very friendly."
"Service was great. Steak was amazing 'WOW'."
"Service, as always was impeccable and tonight was no exception."
Cons:
"Absolutely diabolical treatment of loyal, longstanding customers... Well done Prime for not only losing 4 loyal customers, but the client based business they brought to your restaurant also."
"I spoke to the restaurant ahead of the evening and stated that it was for a very special occasion... Nothing was done."
"If you are unable to cater for special occasions please don't include it as part of the booking process as it leads to mismanaged expectations."
"We were suddenly told we had 5 mins before they needed the table for someone else, this is my pet hate."
"However the waitress we had didn’t really ask how we wanted the steak so we had to grab her again to let her know."
"Ridiculous, booked for a birthday meal and got sent away on a Saturday night because apparently my partner’s smart bottoms weren’t enough."
"They charged me £20 for missing the booking. No negotiation."
Food Quality
Pros:
"Food excellent my husband choose a steak burger which he stated was tasty."
"The food was delicious and good value for money."
"Steak was amazing and super tender."
"The best was food definitely... I've never tasted such a good steak."
"The ribeye was one of the best I've ever had, apparently it's locally sourced too."
"The food was incredible and the staff were very attentive."
"Food was faultless, couldn’t have asked for better."
Cons:
"I will not be returning nor recommending as we left rather disillusioned with what we consider overcharging and false advertising!!"
"Only thing that let the meal down a little was the chips were under cooked."
"The rack of lamb at £65 without no sides or sauce (just slices of meat that were also cold) was very disappointing to say the least."
"The other sauce, peppercorn doesn't taste like peppercorn, taste like sugar. Dissapointment."
"The quality of food is not quite as good. Steaks are smaller with a lot of fat."
"Sides very overpriced though, I think I counted 5 chips in my bowl which retailed at £3.50!"
"The creme brulee was a total fail: heavy and greasy to the point of inedible."
Value for Money
Pros:
"Price is on the high side, but given the quality, we'll be back."
"Food sizes are fairly generous and prices are competitive."
"Pricing is fair for the quality of ingredients, excellent cooking and impeccably presentation."
"Fair price for the quality of meat."
"You get what you pay for here, more expensive than other steaks you can buy in Norwich but the quality of the produce, the restaurant and the staff are all better."
"Great prices, delicious meat and good service."
"The food was delicious and good value for money."
Cons:
"Food is brilliant, but expensive. Would go here only for special occasions."
"Certainly is a treat as a main and one cocktail each cost me and my partner over £100 but was worth every penny."
"We end up spending £450 for 4 pp without any alcoholic beverages."
"Plus £110 for 2 steak and chips, 2 desserts and 2 drinks is very excessive."
"Also we found quite unacceptable to have to pay extra for just a buck of chips, that probably determined if we ever gonna come back."
"I would say for value for money go to Middletons steak house instead."
"However be mindful of the use of tiny butter provided to cook £70 meat as they don’t provide more (for free) if you run out."