Urban Piercings Reviews Summary

Staff and Service

Pros:

• "Ben did an amazing job with piercing my septum and made me feel a lot less nervous than I was."
• "The lady who pierced my ear was very good at explaining what she was doing, she had thorough hygiene procedures and put me at ease."
• "Highly recommend this studio and Ben! Pure professionals that know their stuff 👍🏻"
• "The staff couldn’t have been more helpful and friendly."
• "The guys working there are amazing and very helpful."
• "The staff were lovely and made me feel so welcome, definitely nowhere as painful as I imagined."
• "Ben was both gentle-handed and gentle-spoken and took his time to ensure his service is to his most perfect standard."

Cons:

• "However, it was £60 for one piercing which is quite expensive for not the nicest looking earring."
• "Because this is such a desirable studio they do get busy which means they don't always run to schedule."
• "Staff still want you to do a covid form and wear a face mask before entering the building, (when meanwhile staff had their mask under their nose)."
• "Made us wait for an hour and a half in town for a guaranteed slot and when we went back she said they won’t do it because we didn't fill the forms in, forms that we were never told about or asked to fill in!"
• "I then overheard the lady who I had been speaking to about my piercing that they were only taking appointments."
• "There has been not a sign of sympathy in the two emails I received from Urban Piercings."
• "I found the staff to be rude and Unhelpful."

Studio and Hygiene

Pros:

• "The studio was clean and each piercer practiced good hygiene, the receptionist was also super friendly - overall a great experience!"
• "Clean, professional and fairly priced piercings."
• "New masks given to us upon entry, temperature checked, constant anti bac cleaning of hands and tablet that we used to enter our details."
• "Everything was completely clean."
• "The main reception area looked clean and tidy and the treatment room was clean and sterile."
• "Hygiene and cleanliness was spot on."
• "This studio is extremely clean (but not clinical-looking), covid-safe."

Cons:

• "The front bending upwards so the bar isn't straight."
• "Also the back part of the piercing should be on the helix of my ear, instead it's going into the flat part of my ear."
• "Got my scaffold pierced here a few weeks ago and it was pierced very out of line."

Customer Experience

Pros:

• "Everyone is so nice and welcoming, it's clean they were on time and it was 100% worth the money."
• "I'm definitely coming back to have my jewellery changed and to get more piercings!"
• "The whole process was quick and did not hurt at all."
• "They talk you through the process, let you know what to expect and also walk you through the aftercare."
• "Definitely recommend and will use you guys again. Many thanks"
• "Would definitely recommend this place for any piercing."
• "Hands down the best piercing experience I have ever had."

Cons:

• "I am very disappointed with the customer service I received."
• "Bad customer service. Made me wait almost 2 hours just to find that they served other clients instead."
• "Made us wait for an hour and a half in town for a guaranteed slot and when we went back she said they won’t do it because we didn't fill the forms in."
• "When contacting Urban Piercings I received a blunt reply."
• "Customer service does not exist here."
• "Bad customer service. Made me wait almost 2 hours just to find that they served other clients instead."