Southdowns Felpham Way Bognor Reviews Summary

Staff and Service

Pros:

• "Nice friendly team with steve on the bar too! Nicest it’s been in a while!"
• "Under new management, new manager very friendly and helpful."
• "Every staff member was friendly but our waitress was Adele who went above and beyond for us."
• "The staff from the first phone call until the time we paid our bill were all amazing."
• "We were met and served by the lovely jackie she was so friendly and helpful."
• "Especially Jackie...most friendly, respectful and hardworking member of staff."
• "Staff can vary but most are helpful 🥂"

Cons:

• "The service was so slow, the staff whilst friendly were unhelpful."
• "Staff were rude. Really disappointed cause I used to love it here."
• "Been in a few times for food and drinks with the wife. Greetings are non existent followed by untrained students splashing drinks into dirty glasses."
• "Messed up our order and the other two people we were sitting with had already finished their meals by the time ours had been bought out."
• "His attitude was not of a manager, his appearance also was scruffy as was his hair.... and wasn't forthcoming with an apology."
• "Awful. Staff were all rude And not interested one older lady had a cigarette in her mouth behind the bar, disgusting."
• "No customer service at all."

Food Quality

Pros:

• "Food was out quickly, very tasty."
• "The food looked well presented and the drinks were hot."
• "The menu is nice and varied, with a selection of meals on offer at £11.50 for two mains. We took advantage of that offer!"
• "Food was gorgeous and prices were fabulous."
• "Just had lunch at southdowns first in 1 year and half.staff brilliant food exceptional fish and chips ohh chocolate fudge cake to die for wonderful."
• "The food was outstanding and very quick, we even had help from the chef regarding an allergen."
• "Incredible food. 5 adults had 3 courses and every single one was full of flavour and faultless."

Cons:

• "All for £7.99! Don't waste your time folks!"
• "Very poor today... asked for half roast chicken and got back part which was dark meat...all Vegetables were frozen...it was changed twice!! Still bad..."
• "The baked beans were stone cold and the sausages were raw."
• "The worst Sunday roast I have ever seen. It was all fried up in the fryers. Dry as a bone! Did not touch any of it."
• "Food took a long time and was missing items and wasn’t even warm just a hot plate and cold food."
• "Our food was over 1hr, a kids meal came out 15mins before others, but minus an item."
• "The whole food came cold, chips undercooked, burger patties were burnt as the bacon, tomatoes were hard rock and onion rings raw."

Atmosphere and Cleanliness

Pros:

• "We visited the Southdowns Felpham Way on 13 May 2023 and had a lovely meal, followed by entertainment. A good night out."
• "A nice warm welcome. Plenty of space and it appears to be very popular."
• "Love the garden with the lights."
• "Nice friendly pub, with great public transport links."
• "Nice atmosphere for an eve out."
• "The pub itself is spacious, with ample seating areas."
• "Very cosy and nice pub."

Cons:

• "Also a bit run down despite its 'refurb'."
• "Lots of tables needed cleaning and they seemed a bit understaffed."
• "Even though it was a Saturday evening the pub wasn't that full. But the atmosphere was ruined a bit by a number of loud, unruly kids who ran about all over the pub."
• "The cleanliness of the place can be appalling."
• "We were led to a sticky table which had clearly not been well cleaned."
• "The bar and stairway was in need of vacuuming."
• "Southdowns has gone down hill."

Management and Customer Service

Pros:

• "Manager and manageress actually have common sense and understand their customers."
• "The staff managed the situation impeccably and professionally and made a point of apologising to each table in person, and ensured that everybody’s night could continue."
• "The Manager, Jake, showed us to our table on arrival."

Cons:

• "Unfortunately they put BBQ sauce in tiny single use plastic bowl instead of ceramic one or direct on plate."
• "Not once did the (one) waitress come to ask if our food was OK."
• "After discussion with the manager were discounted."
• "Don't think Jake is a fair or good manager would appreciate a reply thank you."
• "Zero motivation to go back."
• "My complaint has been ignored."
• "Mentioned to management and received a vacant look followed by an excuse and a hurried escape."