Address: 10 High St, Hampton Wick, Kingston upon Thames KT1 4DB, United Kingdom
Phone: +442089777002
Rating: 5.0
based on 104 reviews.
Staff Friendliness
Pros:
"They are such a friendly bunch of people."
"Elizabeth always greets you with the warmest of smiles when you walk into the practice."
"Elizabeth and Marta are always so kind and accommodating making me feel very welcomed all the time."
"Elizabeth was also super friendly when I arrived and completely put me at ease before going in to see the dentist, such a lovely bunch!"
Cons:
No negative comments regarding staff friendliness were provided in the reviews.
Professionalism and Expertise
Pros:
"Dr Nigel has done a brilliant job on my teeth and he’s a great guy too!"
"I had a lot of questions for Dr Nigel and I cannot thank him enough for his patience, professionalism, knowledge and honesty."
"I trust Dr Nigel's advice and work."
"Dr Nigel is very professional and thorough."
"Dr Nigel is amazing too - the only man I trust with my teeth now!"
"Dr. Mehdi pays incredible attention to detail."
Cons:
No negative comments regarding professionalism and expertise were provided in the reviews.
Personalized and Caring Approach
Pros:
"You are not just a number at this practice, the staff know you and remember you."
"His empathy and caring nature shone through at every consultation."
"Dr Nigel is an actual saint - I’m the most nervous person when I go to the dentist and he completely put me at ease."
"Dr Nigel cares about each patient and goes the extra mile to make sure you understand the treatment process."
Cons:
No negative comments regarding personalized and caring approach were provided in the reviews.
Appointment Accessibility and Convenience
Pros:
"Smile rooms have gone above and beyond to schedule my appointments around my varied time schedule."
"Appointments are easy to obtain and there were different payment plans to make it affordable."
"Super easy to get an appointment - you won’t find any place better for your chompers!"
"To start with it was very easy to book an appointment through the phone and without any delay I was called in for a check-up."
"The former (Elizabeth and Marta) go out of their way to ensure you’re comfortable and book you in, even during busier times of the year."
Cons:
No negative comments regarding appointment accessibility and convenience were provided in the reviews.
Treatment Outcome
Pros:
"I had Invisalign treatment at Smile Rooms with Dr Nigel last year and was so delighted with the professionalism, quality and friendliness of his and the team's service, and most importantly with the great results."
"I completed my Invisalign treatment feeling 100% happy with my new smile, thanks to Dr Nigel's skill and attention to detail."
"I am absolutely delighted with the results and I am in love with my new smile!"
"Having just completed Invisalign treatment I can honestly say Smile rooms really looked after me and I’m so happy with the results."
"Dr Nigel is a perfectionist, just what you want when someone is working on your teeth!"
"I am very pleased with the results."
"I’m so happy with the Invisalign treatment and I feel that my treatment plan was personalized to suit me and my needs."
"To say he exceeded my expectations is really an understatement."
"I am happy with the Invisalign treatment."
Cons:
No negative comments regarding treatment outcome were provided in the reviews.
Support Staff (Receptionists)
Pros:
"Elizabeth on reception is an absolute star, super efficient, quick responses to emails and always up for a chat if I was early for appointments!"
"Elizabeth on the reception is a joy and went out of her way to be welcoming, friendly and helpful throughout."
"The reception staff are always so welcoming."
"Marta at the front desk is very professional and helpful."
"Elizabeth and Marta are always so kind and accommodating making me feel very welcomed all the time."
Cons:
No negative comments regarding support staff were provided in the reviews.
Practice Cleanliness and Ambience
Pros:
"The practice is always clean, tidy and has a calm atmosphere."
"The waiting area is comfortable and relaxing."
"Every time I visit, the practice is spotless and calm which is reassuring."
"The practice itself is modern, clean and has a very relaxing vibe to it."
Cons:
No negative comments regarding practice cleanliness and ambience were provided in the reviews.
Communication and Information
Pros:
"Communication is always great; I get text reminders for appointments which is very helpful."
"All information was explained to me very clearly."
"Dr Nigel and his team were great at explaining everything throughout my treatment process."
"The team are great at communicating what they are doing and what needs to be done."
"I always felt informed at each stage of my Invisalign treatment."
Cons:
No negative comments regarding communication and information were provided in the reviews.