Laings Reviews Summary

Customer Service

Pros:

• "Wonderful service received from Laing’s virtually this week."
• "Cristina was extremely helpful and come up with some great ideas for Jewellery which matched my wife's existing rings."
• "Their exceptional jewellery, knowledgeable staff, and outstanding customer service make them a true gem in the industry."
• "Visited the store unannounced and immediately made to feel welcome by Joe Coppola, Omega Brand Manager."
• "Guillermina was excellent - extremely friendly, helpful and knowledgeable."
• "Jasmine has been a great help and was able to provide me with a wealth of knowledge and advice."
• "I was immediately greeted upon entering by friendly sales staff who were welcoming a very helpful."

Cons:

• "Terrible customer service on two occasions."
• "Assistant needs a course on customer service."
• "However, this is causing undue stress and frustration leading to an incredibly disappointing customer experience."
• "Felt the service was much below the standard than on previous visits. Customer service zero."
• "One piece of the 3 went missing and the assistant said it was never on tray. I knew it was."
• "Saddened and dismayed at the poor level of service from one of Edinburgh’s premier jewellers."
• "I was advised that there was nothing they could do to help - so basically away you go."

Product Quality

Pros:

• "Their exceptional jewellery, knowledgeable staff, and outstanding customer service make them a true gem in the industry."
• "Finally, a word about pricing - Laings is not a discount jewelry seller. That said, my husband and I felt that the prices were very fair given the quality of the pieces offered, at the high level they were executed."
• "The quality of the platinum and diamonds is exceptional, and it's clear that Laings the Jewellers only stocks the very best pieces."
• "Great selection of brands in a lovely showroom."
• "There is always a great selection of jewellery and watches and the staff are extremely knowledgeable and helpful."
• "The store ambiance, Chopard suite presentation coupled with their knowledge and patience resulted in a successful LUC Chopard purchase."
• "The quality of the products represents the quality of the staff and the service I have received over the last 4 years or so."

Cons:

• "We had a very disappointing experience at Hamilton and Inches where we were not spoken to for 30 minutes and felt unworthy of their attention."

Staff Knowledge & Expertise

Pros:

• "Their exceptional jewellery, knowledgeable staff, and outstanding customer service make them a true gem in the industry."
• "Joe took time with us to explore personal preferences and showed us a good variety of different options."
• "Guillermina was excellent - extremely friendly, helpful and knowledgeable."
• "Jasmine has been a great help and was able to provide me with a wealth of knowledge and advice."
• "Antonia Huang (sales consultant) looked after me throughout the process and was friendly, knowledgeable and professional."
• "James’ knowledge in his field is vast and he can answer all your questions and queries."
• "Chris was incredibly friendly and knowledgeable, and he took the time to understand exactly what we were looking for."

Cons:

• "Assistant needs a course on customer service."

Customer Experience

Pros:

• "A truly luxurious experience start to finish."
• "I’m extremely happy with my purchase and the experience throughout."
• "I always find the staff at Laings are helpful and knowledgeable and you can see they are genuinely happy being able to make your day whether you’re collecting a new watch or jewellery."
• "The team went above and beyond to accomdate my needs and I look forward to being back for my wedding bands soon."
• "We were made to feel valued and appreciated."
• "All staff are very helpful and friendly!"
• "The entire process was friendly, personal and efficient."

Cons:

• "However, this is causing undue stress and frustration leading to an incredibly disappointing customer experience."
• "We had a very disappointing experience at Hamilton and Inches where we were not spoken to for 30 minutes and felt unworthy of their attention."
• "Saddened and dismayed at the poor level of service from one of Edinburgh’s premier jewellers."

Value & Pricing

Pros:

• "Finally, a word about pricing - Laings is not a discount jewelry seller. That said, my husband and I felt that the prices were very fair given the quality of the pieces offered, at the high level they were executed."
• "Wide inventory, fair price and quick shipping."

Cons:

• "However, this is causing undue stress and frustration leading to an incredibly disappointing customer experience."

After Sales Service

Pros:

• "Natalie's communication, service and after care was outstanding."
• "I have also recently used the cleaning and maintenance services provided by Laings to keep my jewellery looking as good as new."
• "Furthermore, I appreciate the after-sales service provided by Laings."
• "Thanks for the rings which look amazing and for the follow up after care."
• "After sales service has been excellent too."

Cons:

• "I was booked in to get my engagement ring valued and Laings cancelled on the morning of my appointment with no follow up or attempt to reschedule."
• "It was a struggle to get anyone to accept the order for the bands in the first place."