Bilborough Medical Centre Reviews Summary

Appointment Accessibility

Pros:

• "I've had no issues with obtaining my medication, nor getting an appointment."
• "I called the other day to cancel my husband's appointment and the lady on the phone...got you in to see a doctor that afternoon."
• "Chantelle was extremely friendly and helpful this morning...got it sorted instantly."

Cons:

• "Impossible to get an appointment."
• "You simply cannot get an appointment unless you are stood on the door step at 7:15am."
• "The next available appointment is 5 weeks away."
• "This place is a joke...how do the GP's here sleep?"
• "I dread having to phone this place."
• "Waited for Vicky the receptionist to pick up the phone call for about 45 minutes."
• "Been with this surgery 33 years, phoned today for appointment...Disgusted with this surgery."
• "Can't even get an appointment for weeks...it's a bloody joke."

Staff and Reception Service

Pros:

• "The team at this surgery are exceptional, they will always go the extra mile."
• "The receptionists and nurses are very friendly, kind and patient."

Cons:

• "Receptionists are rude - wouldn’t want to give an appointment."
• "Most people I know...I'm lucky if the Receptionist even answer my phone call."
• "The reception staf very very rude...they shouting to me."
• "Do not join this practice seriously the reception staff haven't got a clue."
• "It's disgusting waiting on hold for over an hour...I'm changing my doctors."

Quality of Medical Care

Pros:

• "Doctors are okay, the problem is the reception staff."
• "The actual doctors are fine when you can eventually get to see one."

Cons:

• "Went to see a nurse...now I’m in qmc, with a severe chest infection."
• "Absolute disgrace my mum was very poorly no one would see my mum."
• "It's an absolutely shocking doctors! You can never get an appointment."
• "This is a joke my treament keeps being delayed...it's a bloody joke."

Prescription Management

Pros:

• "Since I came from Broadoak medical centre, I've had no issues...with obtaining my medication."

Cons:

• "I have the same medication on repeat...still waiting for prescription to be signed."
• "Rang the doctors to explain, said they would do a prescription...still waiting."
• "Disgusted how people are treated...messed around with repeat prescriptions."
• "It's a struggle to even get my regular repeat prescription."