Lister House Surgery Reviews Summary

Appointment Accessibility

Pros:

• "When I can get to see a GP all is well."
• "Needed to make a face to face appointment, couldn’t make one yesterday after first using econsult, then tried this morning annoying despite getting through just couldn’t get in the queue, but after 5 mins of constant redial managed to get through, spoke to someone who was polite and not stressed and scored a face to face appointment in 1hr 30 mins time."
• "Received a Text asking me to book an appointment at the Surgery for my Annual Health Check. Couldn't get through on the phone. So decided to walk down and booked one in within 2 minutes. Received the Confirmation Text a few seconds later."
• "If and when i need the surgery and need a doctor/nurses advice or help i contact them through econsult and either the same day or very next day i hear back from them."

Cons:

• "Keep registering more people but not enough parking spaces."
• "They never have appointments."
• "Technically I don't have a doctor now because it's no longer possible to book in for an appointment."
• "An impossible doctors to get through to on the phone firstly - all the reviews here on that subject are absolutely accurate. You can easily be waiting well over an hour only to be told that a doctor will call you back (sometimes) before you even get close to booking an appointment - almost impossible, go to A&E or dial NHS 111 for a better service."
• "It has become impossible to see or speak to them."
• "Can never get an appointment let alone for an actual human."
• "I have been trying to call to make an appointment since 8am constantly engaged not even put in a queue."

Staff Attitude

Pros:

• "Cannot fault the second lady who was really very helpful and considerate, and she hasn't been there very long."
• "Someone went the extra mile there. This is a very efficient but also very busy surgery."
• "Admin staff are efficient and demonstrate good listening skills and kindness."
• "I cannot fault the reception staff here who went above and beyond to support with my query."
• "We are very grateful as a family for the service provided by this surgery, which in such pressured times in the NHS, still remains caring and focused on the patient."
• "Just to say thank you to the prescription team and the call handler who sorted out a possible problem for me."
• "Kind and helpful staff, I personally have received excellent treatment and advice from all the medical teams."

Cons:

• "No one answers phone, receptionist no helpful at all."
• "The telephone staff will not allow access to them."
• "Wish I could give zero stars, Never will they answer the calls."
• "To top it off I had an angry trainee receptionist tell me to keep my visor on, she literally came charging at me."
• "Doctor that was given didn't care about the mental health of my partner."
• "The first receptionist needs training to have some respect and not give out wrong numbers and departments."
• "Cannot believe how rude the receptionists are here."

Medical Care Quality

Pros:

• "Shocked at some of the negative reviews on here. I have been with this surgery for nearly 20 years and find that as I get older (like a lot of people) I have to use them more frequently. I must say the doctors and staff are absolutely superb."
• "A huge congratulations to the team here, who have always delivered a first class health service to me and my family. :-)"
• "They couldn’t have been better with my terminally ill mum, always making time for her and her choices in dignity and dying."
• "My mum saw Dr Khan on the 01/03/23. Made her feel so comfortable as she stresses and suffers with anxiety going to the surgery and Dr Khan explained everything step by step but her at ease recommend seeing this Dr."
• "The doctors have always been lovely especially Dr Adi, she listens and that does help me a lot."
• "The actual medical staff here are good, I have not got a complaint about them. Doctors and nurses work tirelessly, long hours, and have to do boosters etc on top of their work load, I totally understand this."
• "Thank you all at Lister House keep up the brilliant work."