Fitness First Reviews Summary

Facilities

Pros:

• "The place is also very clean."
• "All the equipment is state of the art and reliable."
• "The gym is very well equipped with the latest machines."
• "Brilliant gym with all the equipment you need, loads of space and great facilities like the pool and sauna!"
• "The gym is always clean and well equipped."
• "Great gym in city center! Facilities are plentiful and immaculately clean."
• "Aesthetically pleasing gym with a wide selection of equipment. 60+ classes a week and sauna, steam room and 20m swimming pool available."

Cons:

• "Gyms ok but the equipment is in dire need of maintenance... The spin bikes in particular are in desperate need of work."
• "Not enough equipment for the amount of members, space not utilised well."
• "Swimming pool stinks of chlorine and it is dirty."
• "Gym is good but the facilities are old and require updating."
• "The gym itself is dark, small and cramped."
• "Too few free weights and equipment generally. The markings on some of the free weights and weight machines have rubbed off."
• "The gym is run down and dirty plus very busy."

Staff and Customer Service

Pros:

• "Feels welcomed and acknowledged on every visit."
• "Really friendly staff who are always super helpful."
• "All the staff are very helpful and friendly."
• "Amazing staff too, super caring and supportive!"
• "The staff is very nice and helpful."
• "Staff are very helpful with the additional bonus of a pool, sauna and steam room compared to other gyms."
• "The team is very friendly and professional, always ready to help and service their members."

Cons:

• "Not only do they headlock you into a contract for a year.. with no ability to 'tap out' of your contract."
• "Do not join this gym they will scam you out of your money."
• "When I contacted them I was treated with very poor customer service."
• "Unhelpful and rude staff. Gym equipment is often faulty and dirty."
• "The staff don't care. Every time I arrive for a workout there is something that will annoy me about this place."
• "The service I have received from their head office regarding cancelling my membership wasn’t the slightest bit helpful."
• "However, when I tried to cancel my membership the online customer services team was incredibly unresponsive and I ended up paying for 3 months when I wasn't even using the gym."

Membership and Pricing

Pros:

• "The membership has doubled in just a few years."
• "Also the flexible membership means I can return in the summer months, unlike before when it was 12 months only."
• "It's a very competitive price for a gym, swim and sauna/steam and range of classes."
• "I recommend for students living close by as it is convenient if you live close by."
• "Also the location is ideal for students living in Oldfield Park, as it’s only a 10 minute or so walk."
• "In summary if you're a student and don't mind it being busy then this is the club for you! Specially with the price cheaper than PureGym and you get a pool sauna and steam room!!"
• "Over priced for non-students and students getting an extremely good deal paying 50% less."

Cons:

• "Fitness first continued to take direct debit from my account after my contract had ended."
• "Now since DW has been involved the price has risen (without notification) although when I joined I was promised that the price would be fixed for life."
• "The big selling point of fitnessfirst in bath is the sauna and that’s the main reason I’m coming to this gym. The sauna has been broken for over a month."
• "I couldn't believe the price it is an ABSOLUTE RIP OFF I had to pay 15£ to go and swimming for 45 minutes."
• "Advertises towel service but then charges you £2 per towel. The towel I got wasn't worth a quid, as it was ripped and about a third of the size required."
• "They don’t cancel membership and ignore requests to do it."
• "It is VERY difficult to cancel membership, and the sales guy gave misleading information to prompt me to sign up."