"Location wise its perfect for centre of historic KL."
"The view from the window looks out across the market onto some beautiful historic landmarks."
"A lovely hotel in the centre of town close to shops and pubs."
"The location of the hotel is very central. Probably a bit too busy for us but that's our own preference."
"Lovely hotel in a really nice location, close to major retailers, cafes, pubs etc."
"It is a short walk from the railway station."
"Situated in a lovely part of historical King's Lynn, within walking distance of the shopping centre."
Cons:
"Except we had parked in front of hotel that is nothing to do with hotel and on returning to car in morning I had a parking ticket of £50 !!!"
"Hotel parking is not included and it's expensive."
"You have to pay £10 a day to park in the hotel car park, which is a bit of a shame."
"The only negative was the price of the parking in the hotel's carpark at the rear."
"The car park is too small for the size of the hotel."
"This hotel has by far the worst car park for a hotel of this size."
"Parking is dreadful very tight small car park."
Service & Staff
Pros:
"Everyone seemed keen to help and proactive."
"The staff were lovely and helpful."
"Friendly staff at reception and room service."
"The staff were extremely helpful & the room was very clean."
"The staff very friendly."
"We found the staff - on the desk, in the bar, restaurant and room staff - to be unfailingly polite and helpful."
"Very friendly and helpful staff at every point of service."
Cons:
"The service and staff were poor. For such a nice place, the staff let it down."
"Sadly our visit got spoilt by an unaccommodating member of staff at breakfast which really let the end of our stay down unfortunately."
"Check-in staff was rude."
"Staff really didn't seem to care."
"Had to find staff to get sat down but it seemed like there was only one lady serving."
"I told a waitress the bacon was gray shiny horrible."
"So sad as we were so looking forward to staying here but the whole experience was ruined."
Room Quality
Pros:
"The room was nice but let itself down with a bulb out over the basin and a TV that did not get reception."
"The hotel itself is stunning - really well presented, and it's also really well located, walking distance to shops, bars, and restaurants."
"No bath, but the shower was easy to use and water just the right temperature."
"Nice, clean rooms - very comfortable."
"The room was clean (though I did have to inform reception if I wanted it serviced during my stay), and bedding was spotless."
"Rooms are a good size with a modern finish and clean."
"The room was very nice too, we had a standard room and was very comfortable."
Cons:
"The corridor was eerily dark apart from one flickering light which was like something out of a horror movie."
"The room was a little on the small side for a double room."
"There were no staff to make up your room."
"Only let down by the bedroom, which was poorly located and in need of refurbishment."
"Up there in my top 3 worse hotels ever stayed in in the UK!"
"Very disappointing stay, Was expecting great things but it looks like the refurb only happened downstairs."
"The rooms don’t get cleaned every day it’s a terrible service."
Food & Dining
Pros:
"Dinner was lovely. Presented well and tasted fantastic."
"Food was OK if frozen peas constitutes veg."
"Breakfast was buffet style, with a good choice of cereals plus berries, grapes, melon and yogurt, and an English cooked breakfast."
"The Gin Tasting deal was amazing, such a brilliant night away, great food and brilliant package."
"The food in the restaurant here is incredible!!"
"Good bar and food from the restaurant (didn't use the restaurant to dine) with generous helpings especially the sides."
"The food was excellent and the service very good."
Cons:
"Sunday food menu offered with only pork available."
"No complimentary water in the room."
"Food service stops early so dont expect to eat if arriving after 21:00."
"Breakfast is expensive and even though there was good variety it was just average."
"The 'cheap' rooms (i.e. affordable via my work contract) overlooking the back have smell of cooking fat and noise of an aircon unit and some other mystery machinery."
"The rear of the hotel sadly is as ugly as it could ever be with horrible 1970s extensions."
"The food was overpriced and mostly tasteless except for the hake, which was an incredibly small serve."