Creations Hair Salon Reviews Summary

Customer Service

Pros:

• "The whole experience from start to finish was great - from the receptionist greeting, refreshments regularly offered, quality of products used and of course the outcome."
• "Everyone is lovely and friendly and it's the little things like the head and arm massages that make the whole experience the best in chi."
• "Absolutely fantastic salon. The girls were so lovely and completely made me feel special."
• "Such a lovely salon, so friendly."
• "The atmosphere in the salon is always welcoming."
• "All the staff from reception through are warm and friendly. They care about what they do - giving the customer what they want with the best experience on the day."
• "Great staff, friendly atmosphere."

Cons:

• "At the end the stylist follows you to the till which pressures you for a tip."
• "I was absolutely shocked to be told that the service on that day would be £37 EACH!"
• "The hairdressers response was very inappropriate and inconvenient as she said that the result of the broduct and nothing else we can offers to you and the hairdressers not professionall at all."
• "I am just disappointed with my cut as my hair now feels thinner and it wasn’t blended very well so I am now left with really choppy pieces in the front that I’m quite upset about."

Styling and Treatment

Pros:

• "Lottie is amazing such a lovely person and always does a fab job with my hair!"
• "She is also incredibly kind and a lot of fun to chat with."
• "Annie was excellent, it was my first time at Creations and she took 10-15 mins to discuss what I wanted, my hair routine and products used before offering advice and suggestions for the future."
• "Lauren is incredible at what she does my hair felt and looked amazing after my balayage."
• "Gary is so brilliant, we’ve used him for years."
• "Keeley is amazing!! I had the Kerastraight treatment on my hair for the first time this week and it's an absolute game-changer!"
• "Carli is an outstanding stylist, highly skilled and I have great confidence in her when it comes to my hair."

Cons:

• "The stylist left the bleach foils on too long... The end result was my hair was in really bad condition because the bleach was left on for way too long and it was darker!"
• "Problem not solved still zebra hair no colour & a wash, cut, dry & straightened costing £55 the cut was minimal & not worth the money at all!"
• "I rung up and asked the price, booked an appointment and had my hair coloured not at all what I wanted but anyway… I went to pay and got charged 3 times the amount they told me previously on the phone."
• "Messed my hair up 1st time with bleach leaving me looking like a zebra."
• "The trust has gone! In conclusion, you get what you pay for and the stylist is not competent, needed more guidance and support."
• "Very bad experience in this salon I am shocked about the result of my hair after fabric treatment very disappointed and not perfect."
• "No understanding of face shape and what suits."

Value and Offers

Pros:

• "They do sometimes have special offer half price cuts, which can help if you are tight for cash."
• "I don't know anywhere else in Chichester or anywhere else in fact that gives you a head massage, arm massage, drink and biscuits while giving you a cut and colour the way you like it!"
• "I even came away with a goodie bag with samples of what shampoo and conditioner had been used on my hair, as well as a voucher for a free blow-dry."
• "The prices are reasonable and you feel truly pampered from the moment you walk in."
• "The highlights sale is popular among all my friends."
• "I also received a home care shampoo & conditioner tailored to my hair type."

Cons:

• "Advise everyone to steer well clear!!!! There are much better salons that can colour hair better and don’t rip you off!"
• "Other salons in the area seem to still provide the service for an acceptable £16-18 for children so will be going elsewhere in future."