The 5th Element Hair Salon Reviews Summary

Stylist Expertise and Consultation

Pros:

• "Phillip was so friendly and offered great advice about what would suit me best."
• "Anna was very knowledgeable and spent lots of time understanding my hair type."
• "Wanting a change of style, he made some very helpful suggestions."
• "Phillip was very considerate, started with a very helpful consultation for my wavy hair."
• "Anna really listened to what I wanted to achieve with my hair and offered a number of options."
• "Phillip was amazing and made me feel confident in the new hair cut I was getting and gave me good advice."
• "The stylist spent a good amount of time asking what I wanted from the hair cut and gave me very solid advice."
• "Anna is both professional, considerate and really knows a lot about the science behind hair."

Cons:

• "I felt like it was off to a bad start when I was charged an extra £15 for having long hair when my hair is barely below my shoulders."

Customer Service and Salon Atmosphere

Pros:

• "I received an excellent service from start to finish with the 5th Element, and I felt really valued as a customer."
• "The best hair salon experience I have had in many years! Friendly welcoming staff."
• "I'm so happy with the haircut and overall service I received."
• "Amazing customer service. Philip took his time explaining what products he was going to use."
• "Lovely, friendly, reasonably priced Salon run by Anna and Phillip who always give you a warm welcome."
• "Very friendly and not intimidating for someone who suffers from anxiety."
• "Easy to book online. Friendly staff and excellent service."
• "This was my first visit. I am very pleased with my haircut by Phillip which is good as it is very local to where I live."

Cons:

• "I can’t believe people have actually gone here and spent their hard earned cash, the good reviews must be off friends and family."
• "I'm absolutely disgusted with the service and Anna u quote replied ‘I’m just doing my job’."

Quality of Haircut and Styling

Pros:

• "I love my hair! Thank you so much! Highly recommend!"
• "My husband was also very happy with Anna's work."
• "I am thrilled with my new style and very much looking forward to my next visit."
• "I'm really pleased with the result. Plus, this gem of a salon is right on the doorstep."
• "Really happy with results. Phillips managed to save as much as he could."
• "I now have a smart, tidy, manageable haircut. It suits me and is lovely."
• "He talked me through my options and what he thought would work best for my hair."
• "Phillip welcomed me as a first-time walk-in customer. Anna my stylist was fabulous and obviously highly experienced."

Cons:

• "After assuring me it would be ok, now it's sprung up naturally it's far too short and not as I wanted."
• "The brushing and drying of my hair went on for quite a while to the point that two days later my scalp is still very sore."