Michelle Lawley Reviews Summary

Hair Styling and Cutting

Pros:

• "My hair is looking and feeling great."
• "Whole team so welcoming and professional... my hair is very different to what it used to be... today for the first time in 10 years I 'like' my hair."
• "So pleased with my haircut... Lucy did a fantastic job."
• "I have followed Emily Louise here since she started working here. She always does a fantastic job with my hair."
• "Eleanor in particular has always done a great job on my hair, ranging from a simple cut to a balayage, root touch up, or highlights."
• "My first appointment here and totally over the moon with my new hair cut. Michelle Worked wonders and I’m so grateful."
• "Been coming to Nicholas Davis, previous owner 28 yrs, loved the personal service."
• "My hair is amazing thanks so much chelsea!!! Best hairdresser ever! So professional and always gets my colour perfect."

Cons:

• "Although my stylist very new, I felt she was juggling too many clients which meant delays and waiting, a simple colour and blow dry took 2hrs 40min."
• "I normally don’t write disappointing reviews but I feel so let down... Had strand test/consultation last Wednesday by Chelsea and was promised a call back to discuss what we could do... It’s been nearly a week and not heard anything."
• "I was happy with my hair and Emily was lovely. Only concern l had was l was waiting 20 mins before l had my hair washed and it was 40 mins before l was in the chair."
• "Had a great haircut but had booked in a scalp massage as an extra and didn't receive it."
• "Unprofessional, didn't listen to how I wanted it cut, just told how she was going to cut it. It was hacked."

Salon Atmosphere and Staff Attitude

Pros:

• "Brilliant friendly very happy, you feel like you could just walk in and they will do anything to help out to get you next available appointment."
• "Everybody is so friendly and helpful whilst being very professional."
• "This salon is fabulous, you always leave here having a 5* experience, all staff are very friendly."
• "The staff are friendly and knowledgeable about their products and services."
• "Absolutely amazing service, I booked my first ever spray tan they were so lovely, accommodating and professional."
• "Always had my hair done here. I love going to Michelle’s as I love the atmosphere; all of the staff here are really welcoming."
• "Everyone at the salon is lovely however today topped it all, my hair was a mess been ruined by another so called hairdresser not here I may add."
• "Went for a consultation. The salon is really spacious and beautifully presented."

Cons:

• "Booked my mom in for her hair she booked the day off work and was super excited. Appointment at 12 but called me at 11.30 to say Michelle was sick again my mom was already on her way obviously at that time to then get there and be spoken to like a child by whoever was on the counter."
• "Nice clean place but expected way better service from the good reviews they have, I won’t be returning unfortunately."
• "Quite gossipy staff. Not very attentive when it comes to nails being taken off. Hardly any chatter with me; but happy to go off sniggering and whispering to other colleagues. Really not a great vibe at all."
• "I've just received a call 10 mins to my appointment that they can't do the colour for me. They were incompetent to inform me before that my skin test expired."