Rush Hair Leicester Reviews Summary

Salon Environment

Pros:

• "The premises were clean and modern."
• "Really friendly staff, extremely clean and modern space."
• "The salon has a good vibe."
• "The whole team at Rush Hair are so welcoming and so friendly!"
• "Covid precautions were still in place which I was really appreciative of too."
• "Such a friendly environment and they never fail to impress me."
• "The atmosphere was just great, very relaxing."

Cons:

• "I was given a very unpleasant welcome with an attitude."
• "Staff are unprofessional from the minute you walk in - unapproachable and making spiteful comments about previous customers and their colleagues."
• "This place is full of money-hungry people."
• "Waited 20 mins past appointment with no offer of explanation... really bad customer service, shan't go again."
• "Visited and felt as though there was a lack of personalisation... I sat in silence anticipating the outcome."
• "I also felt quite pushed into making another appointment; as when I was gathering my bags together one was being booked for 8 weeks time."
• "They’ve just ignored me and opened all my messages including the ones asking for a response."

Service Quality

Pros:

• "She listened to every request I had and my hair turned out exactly how I imagined!"
• "She was honest and professional throughout the whole process."
• "Received great service and an amazing hairdo with every visit."
• "Kiran was really good, she did the colour perfectly and blow dried and curled my hair to really show it off."
• "Alveena is an expert in cutting and colouring hair with ultra-professional skills."
• "Josh has totally restored my faith with my hair! In absolute love with my new hair colour and new style!"
• "She advised me on my haircut and styling as I am very indecisive when it comes to hair, she was really friendly and made me feel very comfortable."

Cons:

• "Awful booking system, and overall not happy with the service or outcome of my cut and colour."
• "All my hair was left knotted and dan comes bak spraying hair spray letting me know it’s complete! Never again!"
• "Please tell me why my hair is darker after the colour???... it blatantly a dark brown colour, when I came in my ends were blonde."
• "One of the worst experiences I had. Please save your time and money and don’t come here."
• "Had the worst hair cut of my life, avoid this place as they have no idea what they are doing."
• "The worst hair salon ever. Jessica has no skill of haircut and hair coloring at all."
• "Left the salon feeling as though there was something not quite right with my hair."

Customer Experience

Pros:

• "The staff are super friendly btw!"
• "I had booked the wrong thing online and Jessica walked me through the whole thing."
• "Back to Rush today to see the lovely Jessica. Can't recommend more highly. She is friendly, professional and an excellent stylist."
• "Visited rush on Wednesday salon fitted me in their busy afternoon, and I got put through Kiran she was very helpful."
• "I visited the salon today and the atmosphere was amazing, Kiran did my hair, she is an amazing hairdresser, the salon is so clean and the staff is so friendly, the manager is kind the best one that i have met so far."
• "I would 100% recommend Rush to everyone!"
• "Super happy with my outcome of my hair."

Cons:

• "I was put off when the hairdresser came over with a calculator before even touching my hair and tried to pressurise/hard sell a £30 conditioning treatment."
• "They had added an additional cost as I didn’t just pure bleach highlights I wanted to pick an ashy shade so she was trying to charge me around another £30 for toner."
• "Finally, Kiran begins to tell me how I should book my appointment and then FORCES me to book with the 50% off."
• "She charged extra as I have long and thick hair, I mean why would I get a haircut in the first place if I had short hair?"
• "It was unnecessary to pay this cost."
• "I COMPLETELY LOSE IT NOW. SHE WAS FIGURING OUT A WAY TO CANCEL MY APPOINTMENT!"
• "I essentially felt tricked into paying £70 for highlights since the RUSH website had allowed me to book highlights for £35."