Address: 15 Trinity St, Coventry, CV1 1FJ, United Kingdom
Phone: +442476230606
Rating: 4.5
based on 110 reviews.
Customer Service
Pros:
"I get excellent customer service."
"Excellent customer Service!! Its well located in town center, I have visited this place since 2012 and it's always been a fantastic experience with fabulous results."
"The staff at Cuts and Colours are so warm and welcoming, lovely relaxed atmosphere and a brilliant service!"
"The customer service was brilliant."
"The staff over there are friendly and helpful."
"All the staff in there are absolutely amazing, so friendly and make you feel so comfortable."
"The customer service was really good everyone is so approachable and welcoming."
Cons:
"I don't know why this salon has a lot of 5 stars. FAAAAKE! I will never come back to that place!"
"Unfortunately I rate this so low due to booking an appointment and waiting around 40 minutes for someone to realise I had been waiting and my appointment was missed."
"I waited over a week and had still not been contacted, and I had to reach out to the team via Facebook in order to get any communication about the strand test."
"I have never felt so pressured, bull-dozed, and disrespected by a hairdressers before."
"Really bad experience just now!"
"Very disappointing experience!"
"Wouldn’t come here again and certainly won’t be recommending this place to anyone."
Styling and Colouring
Pros:
"Would recommend these guys to anyone, usually get really nervous getting my hair cut but I literally did not stop laughing and smiling the whole time I was there, I was made to feel completely at ease and got exactly what I asked for."
"I absolutely love coming to this place to get my hair cut, straightening, curls or colour."
"Hayley did my hair cut, highlights, hair tint and blow dry. She gave me the best hair cut and highlights were the game changer."
"I had the lovely Ellie do my hair a copper colour... she managed to make it perfectly."
"I did my hair with Ian and it was amazing! I got exactly what I wanted."
"Ellie completely turned me into a new person and the work she did with my hair was amazing."
"The balayage and hair cut she did on my hair is stunning."
Cons:
"Please don't go here for a Fringe trim. They cut my bangs too short and now it looks like I got electrocuted."
"Secondly my hair has not been cut straight in level. I’ve come home and noticed there’s still longer strands of hair which I’ve had to cut myself."
"I was initially asked to pay for the fix as it was a 'restyle' but as I did not ask for roots over an inch long, I refused."
"I payed 140£ to have someone ruin my hair, I'm so sad whenever I see my hair now."
"You can see for yourself in the photo, but for the most part, the root was not at all blended into the lighter colour."
"I had to pay £20 extra to correct their mistakes."
"Though his hair was not parted correctly and has strange long parts of his hair as it was not parted naturally before cutting."
Staff and Atmosphere
Pros:
"Had a great experience with Ellie and Jake, both lovely people and looked after me so well."
"I have been a regular at Cuts And Colours since 2022... The Staff is kind and accommodating, making you feel very safe."
"The staff are amazing."
"staffs very friendly and polite."
"The ladies in here are amazing. Always friendly and they did a great job on my hair."
"The entire atmosphere was so lovely and the staff were really sweet!"
"Very kind, respectful, talented and dedicated employees!"
Cons:
"The person who answered straight told him they definitely would not take me in because I was ten minutes late and it wasn't possible that I would have been booked in for ten pass because they don't work like that and they had back to back appointments."
"Wasn’t greeted when I arrived was stood waiting for 5 mins until spoken to, all 3 stylists had saw me."
"I booked an appointment and late for 25 min it was my mistake when i ask for reschedule she said i need to pay again."
"But when my wife go before for her appointment she was on time and they keep her waiting for 2 hours just apologise her for that."
"I pop yesterday in to the shop to by some shampoos... his colleague was very rude she was saying to him all the time keep working with the client like to ignore me."
"Staff had limited knowledge of how to colour grey hair."
"Took my stepson there on 17/02/2020, they wanted to charge £18 for a cut because he had Autism. I think they need some education in Autism as they are people with the same needs as anyone else."