Ellis & Co Finchley Lettings & Estate Agents Reviews Summary

Professionalism

Pros:

• "They are very professional and thorough. Friendly and supportive throughout the process."
• "The communication between all the parties ran very effectively and efficiently once again due to the professionalism of Nicki and the agency."
• "An all-round excellent experience selling property with Ellis & Co."
• "They were professional, informative and patient in guiding my partner and I through a recent property purchase."
• "Neil Shah at Ellis & Co worked hard to ensure that the whole buying and selling process went smoothly, ironing out any bumps along the way."
• "Nicki and her team were amazing, professional service with a caring side."
• "The team are responsive and Khalid, the director, was particularly helpful and knowledgeable throughout the sale of our property."

Cons:

• "The worst and least professional letting agent ever."
• "Rude, patronising, sarcastic and inflexible."
• "Had nothing but bad experiences with this agency during our 2 year tenancy."
• "Recently rented a property through Ellis & Co. Myself and my wife were thoroughly disappointed with the service."
• "Dealing with this agency has been a nightmare from start to finish during our almost 2 year tenancy."
• "The staff are generally unhelpful, curt and short on the phone and are useless at getting in touch with you."
• "Isn't it a shame with all the competition of North London letting agents, Ellis & Co are the most rude and unhelpful out there."

Customer Service

Pros:

• "Thanks again to the whole team for helping with the process and particularly for the welcome pack!"
• "Neil helped me sell and buy a property very quickly and supported me greatly throughout the whole process."
• "Khalid has earned my respect and i wish him and his team all the best. Keep up the good work that you are doing!"
• "Thanks to Khalid's diligence, the process was as stress free as these things can be."
• "We felt on trust from the beginning until the end!"
• "Neil is fantastic, collaborative, knowledgeable, honest, hard working and always on hand to answer any questions."
• "All the people are friendly and seemed to really want to help in every way."

Cons:

• "On one occasion having travelled 160 miles... I was only allowed half an hour by his agency and felt under pressure."
• "She didn't realise that her inappropriate comments about us to their potential client; were actually our relatives."
• "When I tried to insist and explain I was cut off and owner told me to get out."
• "You had NO direct communication with me??!!!"
• "I did not discover issues with the property which have arisen since the purchase such as leaking non functioning appliances."
• "Terrible service, no contact or contract for a week after moving in."
• "I will never again be tricked by 'no power' when watching a flat."

Efficiency and Reliability

Pros:

• "Regarding quality of service, Neil helped me lift a mattress up 4 flights of stairs and little things like lights that needed replacing have been actioned immediately."
• "Any issue that came up was resolved immediately."
• "He kept our solicitor apprised at every step of the process helping the sale go through seamlessly."
• "Couldn't recommend Ellis & Co highly enough!"
• "Communications were excellent throughout, as things were getting tricky due to the virus."
• "Their maintenance and repair services have been top-notch, with any issues resolved efficiently."
• "All Khalid's advice was spot-on; he found three buyers for my late mother's house within three days of marketing, negotiated a better price than we had expected."

Cons:

• "They made every issue we raised with our old flat seem like it was our fault."
• "Ellis & Co are the only letting agent in 12 years of renting that has taken money out of my deposit."
• "I can only imagine how long they'd keep you waiting to return your call if you had a real emergency as a tenant."
• "The service between the lettings team (unprofessional and rude) and sales team (professional and polite) is like chalk and cheese."
• "The staff are generally unhelpful, curt and short on the phone and are useless at getting in touch with you."