Address: 75 Castellain Rd, London, W9 1EU, United Kingdom
Phone: +442072665000
Rating: 4.9
based on 161 reviews.
Agent Performance
Pros:
"Glen was fabulous - he was very thorough, patient, and generally great to work with."
"The team at Compton Reeback really go the extra mile to make sure you find what you are looking for."
"Their agent (Sam) made sure that we can do a last minute viewing just before we leave London and very kindly answered all of our questions on the spot."
"Good communication, and Sam from the lettings team was especially helpful with the process."
"Shaheen and Ed not only knew their stuff, they were able to get me into a great place that met my entire list of requirements/restraints in lightening fast time."
"Sam is an outstanding agent. He understood our needs from the very beginning and paid attention to every detail."
"Sam Bookman in particular was really helpful."
Cons:
"Compton Reeback is a great agency for Landlord, but never go there if you want to rent a property! They're all 100% with the Landlord, and will not give credit to what you have to say."
"Very disappointed, the service is a nightmare, there were bunch of problems with the flat and they promised to sort it out before I move in."
"We waited two weeks to have hot water fixed and we had to pay the plumber!"
"The gas hob is not working and then I went to check it just today the lock is broken I can not even get in the flat!"
"Sam is someone who showed me the flat and at the beginning he promised the flat is newly furbished but turns out there were black moulds at the corner and the floor is heavily worn which was not mentioned at all at the beginning!"
"Zoe is being ridiculously slow on responding emails and kept ignoring my calls."
"However, full transparency is not always achieved, in the initial communication by agents with Landlord and tenant."
Customer Service
Pros:
"The whole team has dealt with us with professionalism and integrity throughout our search and tenancy."
"The team were friendly and quick in responding to our queries."
"They were unfailingly friendly and professional and did everything they could to ensure that things went quickly and smoothly."
"They replied within minutes to any question we had."
"Great communication- thank you Sam!"
"The team kept us updated on our application and review process, and were always available to chat through any questions we had."
"They were easily the most professional and very responsive to all of our questions before and after signing the contract."
Cons:
"Had a terrible experience there as a tenant, but I suppose all landlord are very pleased with the agency."
Professionalism
Pros:
"Unlike other agents who can be pushy, Sam was pleasant and courteous and gave us enough time to think it through before making an offer."
"Quite simply the best agents I've ever dealt with."
"They were so professional friendly people."
"If only all agents were like this!"
"Very professional, knowledgeable and accommodating."
"Professional, detailed, and supportive throughout the process."
"Professional, personable, honest and efficient approach to letting us a fantastic place."
Cons:
"I certainly regarded my decision and I will never recommend anyone here!"