The Bell Reviews Summary

Accommodation

Pros:

• "Good location in the centre of Thetford."
• "The room was very big, the bed comfortable."
• "Room was beautiful homely ans huge!"
• "Rooms and ensuites are clean, tidy and contain all the necessary amenities."
• "So comfy bed, felt like I was sleeping in a cloud!"
• "Very comfortable bed."
• "Room was immaculate, bed was super comfy."

Cons:

• "The only thing that let it down was the decor was tired, shabby, and in desperate need of updating."
• "Bedroom looked tired and dated decor, strong smell of damp in the room."
• "It wad dirty .old .bathrooms needs pulling out and replacing .paint work pilling .lampshdes dirty .brass on doors all had fingerprints.carpets all stained."
• "The rooms, dated, unclean, dirty."
• "Old, tired, Smelly, dirty bath stained toilet, dust everywhere."
• "The room itself was disgusting to say the least. Walls are covered in damp, wallpaper peeling off."
• "Dirty and tired hotel in huge need of a revamp- glad I only had to stay for one night!"

Service

Pros:

• "The meal arrived very promptly and was served with a smile."
• "Staff are very friendly and polite."
• "The waitress was very attentive to the customers and her happy smiling disposition made it an enjoyable time."
• "The staff were very polite, attentive and friendly."
• "Staff were extremely friendly and helpful."
• "The staff were very attentive."
• "Really friendly staff."

Cons:

• "Service very poor, had to use app to order as waiting service not attentive."
• "Service can be very slow at times."
• "Food wasn't good, and didn't come out as ordered."
• "Service very slow waited a long time b4 being served food."
• "The most surly and borderline rude lass I have met in a while serving breakfast."
• "Staff were unsympathetic and offered no help with this."
• "The staff were rude and unhelpful!"

Food

Pros:

• "The food was typical pub fayre and was very good."
• "All round a lovely setting to stay with excellent food."
• "Great service and lovely food."
• "The dinner was delicious too."
• "Carvery was very good."
• "The food was nice and adequate portion."
• "Great breakfast, and excellent dinner!"

Cons:

• "Food was disappointing - overcooked lasagna and pate had run out."
• "Food poor, brought out the wrong mains and then they weren't as described and the plates were cold."
• "The mash unfortunately was akin to dried wallpaper paste."
• "The seasonal vegetables... were also very dried out like the mash."
• "The meat was overcooked and unappetising."
• "The dog roast dinner was more of a kids roast dinner served in a dog bowl!"
• "Salmon Florentine was a bit of salmon in some brown melted cheese slop all chucked in a bowl."

Atmosphere & Location

Pros:

• "It's really close to the town centre too which means it was perfect after nightclubbing."
• "Wonderful cosy experience."
• "It retains a lovely atmosphere."
• "Amazing location, straight across from a 900 year old Church and a Thomas Paine memorial statue."
• "All in all a great place."
• "Family friendly and steeped in history = a lovely place."
• "Great location."

Cons:

• "Very dull with no atmosphere."
• "The general atmosphere of the 'restaurant/seating area' was/is very very old."
• "There were loads of teenagers roaming around at night, really loud and seemed to be looking for trouble."
• "The King Street area it stands in is today frequented by groups of hooded young men and women, hanging about everywhere, high on drink or whatever. It's quite intimidating."
• "I didn't feel safe walking around the area at late evening or night."
• "Her haughty, judgemental attitude caused my partner to have a panic attack outside the hotel!"
• "The dining room was in the new part of the hotel and had no character whatsoever."