Toby Carvery Downlands Reviews Summary

Service

Pros:

• "The staff are friendly, efficient and always have a positive attitude."
• "The waitress was lovely and really accommodating."
• "service was amazing"
• "Victoria and Andy were very welcoming and helpful."
• "Tracy was very friendly and also the gentleman that did the carving of the meats!"
• "The server was very friendly and efficient, as was the waitress."
• "Our server Tracy was brilliant!!"

Cons:

• "Went for a family treat on Sunday. Wasn't a great experience. Slow service."
• "Then spent 10 minutes being ignored by staff."
• "We were ignored and might have been there all day before someone took our order, until we stopped one of the wait staff."
• "Takeaway was pretty bad. Waited 10 minutes after pickup time for them to prepare it, yet food was cold"
• "The member of staff on the greeting desk was bent over looking at the diary I assumed, we stood waiting when he stood up and walked away."
• "Queue kept on getting bigger with no one being served."
• "The restaurant was under-staffed and messy."

Food Quality

Pros:

• "The beef, yorkshire pudding & roast potatoes were lovely."
• "Great hot food and choice too."
• "Everyone enjoyed their food"
• "I enjoyed the food so much: fresh and so tasty! I loved the pudding very much."
• "For the price you pay its a very good carvery and a lot better than many higher priced carveries around."
• "The meat carvery selection was good and all the meats were tender; not baked to death under the heat lamps."
• "Food was fresh and well cooked."

Cons:

• "I have never seen food presented in such an untidy manner strewn all over the place."
• "The turkey ran out as we were queueing and the gammon that was left was mostly fat."
• "the food was cold and sloppy the piggy in blankets was so dry hard to chew."
• "Potatoes and stuffing were hard, the rest bland and overcooked veg."
• "The turkey looked dry, in cardboard colour, served up bits and pieces (rubbish), now to the beef, well that was the biggest disappointment."
• "Mostly aggressive looking mouth breathers who were pleased to see macaroni cheese, served with a roast."
• "The food was absolutely disgusting and dried out rubbish I wouldn't even feed to my dog."

Value for Money

Pros:

• "£12.29 for a full roast and a soft drink, such good value."
• "Came here with someone who had never been to a carvery before and he declared it a solid 9/10."
• "For the price you pay its a very good carvery and a lot better than many higher priced carveries around."
• "Always what it says on the tin. Never amazing but always acceptable for the price being paid."
• "Food was lovely and reasonably priced."
• "Great value for money."
• "The meal was absolutely wonderful for the price paid."

Cons:

• "Ordered refillables and the glasses they gave us were disgusting to the point we had to take them back and ask for CLEAN ones."
• "for £12.49 I'd of expect to have more than half the menu still available"
• "I suppose for £9,50 for the carvery is cheap if you don't mind tasteless food"
• "The pork was very dry."
• "Meat was full of fat with very little meat. Potatoes were mainly burnt."
• "I understand that we're living in parlous times but would expect a higher level / amount of product when I'm paying £100."
• "Child meal... charge £5.99 for it."

Cleanliness and Maintenance

Pros:

• "The premises was extremely clean and well laid out."
• "Plenty of parking, spacious seating areas and very clean and tidy."
• "Clean facilities all round."
• "Nice place, clean. Toilets nice too."
• "Good car parking facilities and spacious restaurant."
• "Visited for the first time since their refit. Good job on refit."
• "The venue itself is clean, bright and airy with a high ceiling incorporating air conditioning."

Cons:

• "The restaurant needs major redecoration and Cleaning, especially the ceiling."
• "The place is dirty and clearly understaffed."
• "When we looked up we could see mould growing on the ceiling and partly on the wall."
• "The place looks like it needs a thorough deep clean!"
• "As is frequently the case, the tiled floor in front of the carvery was awash with spilled vegetables, representing a serious slip hazard to customers."
• "Toilets where disgusting one blocked one solid seat and the not been the cleaned."
• "The place itself is in need of a bit of tlc."