Address: Benson House, 2-3 Hatfields, London SE1 8DQ, United Kingdom
Phone: +442079286898
Rating: 4.9
based on 185 reviews.
Customer Service
Pros:
"A great local business that gives a friendly and personable service."
"Great customer care and service with a smile."
"Customer focused hours of opening and an automated notification system makes everything easy."
"They're friendly, were very clear and didn't charge to inspect the bike before a full servicing."
"Friendly greeting. Felt welcomed. Efficient, friendly and high standard of work."
"Very friendly staff who are only too happy to help."
"The men in the shop were very kind and helpful."
Cons:
"Price was reasonable, but i felt overall quality of service was not top notch."
Quality of Work
Pros:
"They turned it around super quickly and I was back on my way for a camping trip in Dorset with hardly any delay."
"They completed the service on my bike in no time at all."
"They do a great job, they keep you informed on how it is going, they don’t charge silly prices."
"They always suggest the best option, and don't try to rip you off with the most expensive thing."
"They actually care about clients and put effort into their work to provide the best experience possible."
"The guys here completely transformed my clunky old bike, for an honest price and with a quick turnaround time."
"They quickly diagnosed and fixed a problem with my headset."
Cons:
"Took bicycle for a full service and left with a bicycle is a worse off state. £140 down and the bicycle runs worse."
Value for Money
Pros:
"Had I paid for a full servicing, the prices offered were very reasonable."
"Their labour costs are very modest, in my experience."
"Good quality service and good pricing."
"Their prices are very competitive and you know they can be trusted."
"Broke a spoke in the rear wheel on the way in to work. Dropped the bike off at lunchtime and picked it up to go home at 6. Parts, labour and the wheel trued for under £20."
"And it was all done for less than £30."
"Surprisingly reasonable price, considering it’s in the middle of London."
Cons:
"Overall it was okay but not sure whether i would come back for any critical issues."