Cadence Performance Reviews Summary

Bike Fit Service

Pros:

• "Sandro's bike fit is a top-notch service -- worth every penny."
• "Simon was excellent, did a thorough review of my setup and activity and got everything just right."
• "Highly recommend a bike fit with Sandro, a quality service."
• "Great customer service, and a good bike fit by Ian Uddin."
• "Had a bike fit with Sandro at Cadence 2 days ago absolutely amazing experience from the booking process through to completion totally seamless."
• "I was very impressed with my bike fit. Jordan was friendly and happy to answer any questions I had."
• "Great bike fit with Simon, this was my first full professional bike fit and am very happy with the results."

Cons:

• "Only 4 stars as the front desk never sent me a receipt for the bike fit booking despite asking and being promised on several occasions."
• "Lastly the customer facing service is sooooo moody!"
• "Dangerous bike fit which led to my bike being written off, a possible serious accident, six months of appalling customer service and ultimate denial of any responsibility."
• "Neither of us will be going to Cadence performance for a bike fit either."
• "Both bike still have issues and the replaced components show early wearing."
• "The only possible negative was that I got there at 15hr and the fit got started at about 15.30."
• "Although after this I imagine they will never make the same stupid mistake again during a fit, the terrible customer service with the repeated 'ignore her until she goes away' attitude means I can’t say strongly enough not to use this shop!!"

Customer Service

Pros:

• "Keep it up, guys, you're fulfilling an important function in Crystal Palace."
• "The guys here are always so helpful and knowledgeable."
• "Simon clearly went above and beyond the standard requirements of the bike fitting session."
• "I commend the store staff for their friendly and professional service and appreciate the warm welcoming atmosphere."
• "Really helpful staff that go above and beyond in serving you every time."
• "Amazing customer service from these guys!"
• "Simon clearly has a fantastic depth of knowledge that he can tailor to the rider when making alterations, adjustments and recommendations."

Cons:

• "This chap didn't make any eye contact with me unfortunately... he said; 'it's not Road Legal' he then added that he was not going to touch it because if anything happened on the road the bike would be associated with Cadence."
• "The staff could not have cared or helped less."
• "I have been cycling for years and frequented everything from the cheapest bike shops to some really nice stores and I have never been treated worse."
• "At least try to show an interest in your customers."
• "I think they have got too full of themselves to care about normal customers anymore. A real shame."
• "Both bikes were returned to us with the gearing in a complete mess."
• "The phone booking service has room for improvement."

Facilities & Amenities

Pros:

• "The shop itself is also really well equipped with everything a cyclist needs, including a coffee shop, spin class and pilates studios, works shop and general welfare areas."
• "In terms of the shop itself, it is a great place - airy, welcoming and lacking the intimidating atmosphere of some roadie bike shops."
• "Best coffee in Crystal Palace with a fresh selection of tasty cakes, freshly baked pastries and savoury stuff."
• "They have some indoor seating & several benches outside, and a bunch of bike racks."
• "They have just had a complete refit and now offer yoga, pilates and spinning upstairs."
• "Delicious coffee and cakes which are served in huge portions - perfect for hungry cyclists."
• "Great centre to meet other cyclists, and very helpful mechanics."

Cons:

• "The whole set up felt well a bit like I'd walked into a slightly scruffy bike shop."
• "Cafe closed up at 3. Would have loved a coffee while waiting and waiting."
• "On this performance, it's massively underdelivering."
• "I can only rate 3 stars as I'm a mountain bike rider and On arriving at the shop it was clear it was a road riding orientated shop."