Greenwich Cycle Workshop - Bicycle Servicing and Repairs Reviews Summary

Customer Service

Pros:

• "Always polite and available to help if not too busy."
• "Really friendly and helpful service from genuine and honest guys."
• "The service was friendly and efficient and the guy I spoke to was super helpful."
• "Outstanding customer service from Jameel and his father, being honest and not trying to push you for the expensive stuff, instead, suggesting what I really need!"
• "Professional, knowledgeable and friendly staff. Outstanding customer service."
• "They are consistently and unfailingly professional and very warm, friendly and engaging."
• "Friendly and courteous service. Thank you so much!"

Cons:

• "Lots of talk, very little action. Had my bike for 15 days just to get a quotation for replacing handlebars."
• "Since then, no one has reached out to inform me of when I can collect my bike."
• "Up until the 1st of July there was good communication and professionalism. That week though, I had paid my deposit and we had arranged that I come pick up my repaired bike, but when I arrived, the shop was closed."
• "I have called and emailed: nothing."
• "When I picked up my bike it was still dirty and didn’t seem like much had been done to it."
• "The shop was empty and they could have seated it for me in less than 10 seconds with their compressor, but they refused."
• "I then ask if they can help me sort it out, also stating I will pay for it to make sure there is no misunderstanding. I m told they don't do walk in."

Quality of Work

Pros:

• "They did some disassembly, replaced the chain, put things back, adjusted the gears all while I had a coffee across the road at Costa."
• "Front and back wheels replaced at a good price. A great workshop."
• "Could easily spot the errors I was doing with bike care and showed me how to do it properly."
• "Spokes were fixed and wheel was realigned to perfection."
• "Chain fixed and gears realigned all within 30 minutes. Truly excellent."
• "The work they do is excellent, in my view: clear about what needs to be done; consulting if and when major issues arise; retaining replaced parts; friendly and frank; and responsive to requests when we need a bike back by a certain date."
• "Managed to sort out a bent hanger, and a unique situation with mudguard eyelets - both fixes are still solid as a rock 3 months later."

Cons:

• "After he saw the back tyre was scraping he decided to change the tyres but rather than giving me a like for like he gave me some used worn and cracked tyres which I refused to accept."
• "The tyres flattened in a week and when I put more air in them the back one started scraping the frame."
• "The tyres where also too big for the frame so he decreased the pressure instead of changing them for the right size."
• "For a bike that he claimed he serviced you can still see muck in the chain, derailleur and other parts."
• "The bike still had cobwebs in places that needed to be cleaned and removed if serviced properly in my opinion."

Value and Convenience

Pros:

• "It's the only bike shop I've found in the surrounding area that's open until 7pm, hooray!"
• "Very fair pricing."
• "Every time, the bikes ride really well after the service!"
• "Dropped mine off less than 24 hours before and got a text saying it was ready for collection."
• "They always endeavour to do whatever work is necessary on my bike and I ride back home the same day but if needs be, they are the ONLY bike servicing business I've ever dealt since I began cycling in around 2004, that I would trust to leave any of my bikes with."
• "These guys are both more efficient and cost effective."
• "The price of the inner tube, tyre and labour came to £54... an absolute bargain."

Cons:

• "Either way your comment really make me stay on my original position.NOT IMPRESSED."
• "I feel bamboozled!"