The Cyclery Lewisham Reviews Summary

Quality of Service

Pros:

• "Bike is smooth, shiny, literally brand new!"
• "The bike is perfect!!! 3 months guarantee for the service."
• "The bike feels better than new."
• "They were super friendly and replaced it on the spot, free of charge."
• "Very quick, efficient and decently priced service."
• "Amazing- honest bike advice, quick service and super friendly!"
• "A new chain and new gears (cassette) in the service - easy to walk in for tweaks afterwards."
• "Their basic service rates are a bit steep, but come with a 3 month warranty for any follow-ups."
• "Fantastic service. You book your bike in, which means you can continue to ride it until it's ready to be serviced."
• "All of their services are very reasonably priced."
• "They only charged me for what was needed and did a great job."
• "Excellent service, friendly to deal with, and they communicate well."
• "Very professional service❗"
• "The staff were friendly and professional."
• "Super fast and knowledgeable guys, I've got my road bike serviced here and it feels better than new!"
• "Excellent team of skillful guys who repaired my bike quickly and to a high standard."

Cons:

• "The inconsistency in pricing is ridiculous, really bad experience."
• "When I brought it back in, I was served by a different guy who looked over my bike again and said my bike actually needed a silver service and some additional replacements on top."
• "I had stiff steering and some creaking noises and these guys did a great job at fixing all these issues during the service."
• "The bike developed a new squeaking sound a few weeks later so I brought it back in, and they sorted it out for no additional cost."
• "I needed some assistance with a flat tyre and a staff member was pretty rude and said “I’m busy, I don’t really have time to be messing around with flat tyres” 🤷🏿‍♂️"

Customer Service

Pros:

• "They were very sweet!"
• "The shop continually updated me and fitted me in at very short notice."
• "They won’t just replace something if it doesn’t need it, very honest and refreshing approach."
• "They checked it out in less than an hour and saw it was a longer fix- helped explain the issue."
• "Friendly and expert Thank you."
• "Great little bike shop in Lewisham, with a couple of friendly, knowledgeable mechanics."
• "Staff are very friendly and professional."
• "Chris and the team at the Cyclery are top of their game when it comes to sorting your bike!"
• "I was pleasantly surprised to only be charged £10."
• "They will suggest you best and beyond."
• "Trustworthy, cordial, friendly, helpful and not money monger."
• "Max and Ash did an excellent job and my bike feels like new."
• "Lovely cycle repair shop. We have a few bikes in our house and the friendly Cyclery team always use their knowledge and expertise."
• "Really great guys, they squeezed my bike in to be repaired even though they were really busy."
• "Really nice staff, really nice shop and most importantly brilliant service."

Cons:

• "I ended up taking it to HM Cycles in Sydenham who turned it around in a day and charged me £60 (what they quoted!)."
• "My landlord recommended me this place. My broke down and the guys had it fixed in a few days for such a good price."
• "Very friendly and helpful staff. They were able to help me right away."
• "I drove into a nail on my commute today, and the tyre was completely flat. The staff at The Cyclery were very kind and professional and fixed the tire for a lower fee than initially quoted."
• "The shop also seemed very Covid safe unlike some other bike shops I've been to."
• "I needed some assistance with a flat tyre and a staff member was pretty rude and said “I’m busy, I don’t really have time to be messing around with flat tyres” 🤷🏿‍♂️"

Pricing

Pros:

• "Can’t complain about the prices, they replaced cables, tires, chain, and other bits that were worn off."
• "They won’t just replace something if it doesn’t need it, very honest and refreshing approach."
• "When I returned to collect my bike, I was pleasantly surprised to only be charged £10."
• "Very quick, efficient and decently priced service."
• "All of their services are very reasonably priced."
• "Their basic service rates are a bit steep, but come with a 3 month warranty for any follow-ups."
• "Super fast and knowledgeable guys, I've got my road bike serviced here and it feels better than new!"
• "Very pleased with the work the guys did on my bike. New bottom bracket, chainset/parts & service. Really well priced for the work & parts."

Cons:

• "The inconsistency in pricing is ridiculous, really bad experience."
• "When I brought it back in, I was served by a different guy who looked over my bike again and said my bike actually needed a silver service and some additional replacements on top."
• "The end quote was still £149, almost 3 times the original quote so I left the shop without going ahead with the service."
• "I had stiff steering and some creaking noises and these guys did a great job at fixing all these issues during the service."
• "The bike developed a new squeaking sound a few weeks later so I brought it back in, and they sorted it out for no additional cost."