Address: Xscape, Castleford, WF10 4TA, United Kingdom
Phone: +443301595815
Rating: 4.0
based on 141 reviews.
Staff and Service
Pros:
"Thank you Luke for the amazing experience."
"Thank you to LLOYD and TAYLOR/JORDAN."
"The venue was immaculately clean and all staff friendly and helpful!"
"A young woman named Poppy was so helpful and friendly and she made the experience even better for my siblings."
"They are really helpful with children with extra sensory needs and allergies."
"A team member who really stood out was Poppy, she was very polite and lovely."
"Every single member of staff were so helpful and treat us like royalty for the whole duration."
Cons:
"Brought our own helmets, but the staff were undecided between themselves if we were allowed to use them, or not."
"Came here for a nice quiet evening karting... Unfortunately, this was one of the worst ones."
"Absolute shambles!"
"Do not go karting here! The marshalls spent 3 minutes trying to find reverse in an 8 minute session."
"Booking in process very complicated."
"Disgusting customer services and what an absolute joke the young members of staff are, they have no respect and people skills whatsoever."
"Just met the most mannerless young ladies ever at the karts, rude untrained and not ready to assist."
Facilities and Cleanliness
Pros:
"The venue was immaculately clean and all staff friendly and helpful!"
"The Gravity complex had something for all, the older children enjoyed the go-karting, the younger ones the trampolining and all children enjoyed the sky-coaster and interactive games boxes!"
"The place is clean, well organised and the staff are welcoming and friendly."
"Maintaining a high standard of cleanliness is crucial for any venue, and Gravity excels in this regard."
"Trampolines and tables always clean and it’s a decent price given how expensive everything else is at the moment."
"The park itself is great. The kids loved it and an hour was more than enough for them."
"Well presented track and karts in good condition."
Cons:
"Some of the park was out of bounds awaiting repair I think. Plus there was a lot of tape over holes around the park. One of the hoops for the basketball was broken."
"They claim to have lockers to store your valuables but they’re almost all already broken into."
"Seems like a budget trampoline park without the budget admissions, poorly set out with minimal trampolines, no jump boxes or anything special."
"Tables full of rubbish people’s leftovers, staff don’t have a clue what they are doing really just stood about."
"Not the cleanest of places, rubbish all over, seems nobody tidies around or uses bins."
"Trampolines had big hole in covered with tape if a child fell through it honestly brake both legs!"
"Tables and chairs are cheap and nasty, floor is damaged, lockers don’t work."
Value for Money
Pros:
"We had our works Christmas do here, 18 of us E-Karting, it was brilliant, even the petrol heads loved it."
"Had a great experience here. Nothing to fault whatsoever and a great day out."
"Absolutely amazing, would 10/10 recommend, very reasonably priced as well for what it is, very fast karts and an amazing experience."
"Booked on line cheaper if you book both activities together."
"The summer passes are 100% worth it, £20 for 3 months worth of Gravity for free."
"The bar near the karting area was another positive aspect of Gravity. Affordable drinks coupled with friendly staff."
"Free refill slush helps keep cool."
Cons:
"£33 for an hour bounce and socks for two children. It is seriously poor value for money."
"We went on the karts and had 8 minutes but nearly half the time was spent going slow."
"They slow the karts down whenever there’s an issue so didn’t feel like we got our moneys worth."
"Expensive for the size it is - our local one is half the price & twice the size."
"Extremely expensive, £11 to jump for an hour and extra 2.50 if you don't already have a pair of their socks."
"Absolutely fuming with this place...paid £85 to them for 7 kids to play for an hour... Nearly £100 for 45 minutes."
"Overall, poor value for money tbh."
Safety and Organization
Pros:
"A safety video to watch first then Balaclava on and pick your kart that your name is against. Had a race round with 5 others. Great bit of fun."
"You're shown a safety video before you're allowed to bounce and not a single child or parent pays any attention to it."
"Far faster than any other go karts I’ve been on before, and it felt a lot safer."
"They do warm up before the session and giving briefing what is genius I think."
"Great safe environment for all ages of children."
"A vast selection of trampolines and inflatables."
"Libby (party host) was great and very helpful and definitely deserves promotion."
Cons:
"Do not go karting here! The marshalls spent 3 minutes trying to find reverse in an 8 minute session."
"Booking in process very complicated."
"Wont be returning and definitely would not recommend to anyone who values their child's safety."
"Absolutely no protocol for any kind of distancing or cleanliness."
"The confirmation email tells you to arrive 30 mins early. If they are busy that isn't enough."