Spring Lakes Watersports and Leisure Centre Reviews Summary

Booking and Organization

Pros:

• "Booked online for my lads 12th birthday (very simple)."
• "I decided to book it for 50 friends to come together and take part in an activity together. The service was amazing!"
• "I communicated with ‘Summer’ who was efficient, informative, prompt and professional."
• "I had an amazing experience at this place! The staff was incredibly friendly and attentive."

Cons:

• "Our bell tent was cancelled in the last minute but was offered a free place 2 weeks later."
• "Booking in process was long winded just to use the beach, was not necessary."
• "One gripe by one member of the party is the information around cost."
• "Aqua Park was great but weren't informed that we would have to pay extra and book the beach too."

Staff and Service

Pros:

• "The staff are incredibly friendly and helpful."
• "The young lady giving the briefing was brilliant. Clear concise instructions."
• "Staff were very kind and accommodating."
• "Everyone arrived pretty much on time, all the equipment is provided."

Cons:

• "The cafe staff are young & just didn't make our drinks so my wife needed to remind them."
• "The staff working here, including the owners have such a bad attitude."
• "My only niggle is some of the younger staff that started calling for people to exit the lake as quick as possible."
• "Wasn’t very smiley or friendly, but that can be forgiven, the person in front of me asked where salt and pepper is."

Facilities and Amenities

Pros:

• "Car park was very busy as it was a nice day but still spaces available."
• "The cafe is a brilliant place to enjoy drinks and snacks."
• "Toilets clean and plenty hot water."
• "Fabulous place to take your time Open Water Swimming."

Cons:

• "First time coming her, started my day off with a very nice bacon and hash brown cob from their cafe, spoke to the head chap who was very friendly and explained where I needed to go to launch my own paddle board."
• "Whilst the place is well maintained and pleasing to the eyes, the 'beach' is full of large stones and around 5cm deep of sand."
• "Only started swimming here since the pools were shut and so happy I did. I’ve absolutely loved every minute, from fun activities with the kids in lake 1 to the beautiful simplicity of swimming in lake 2."
• "The toilets were likewise clean. The cafe has a limited menu at the mo, but lovely staff and great indoor/out atmosphere."

Overall Experience

Pros:

• "What a great place!! Very enjoyable time, and most of all, the kids loved it."
• "Spring Lakes is a wonderful venue for a range of activities."
• "An incredible day and an incredible place! We’ve now been to Spring Lakes twice and both times it’s been phenomenal!"
• "What an awesome place for water sports. Great team of friendly staff."

Cons:

• "The aqua park had a limited range of ‘obstacles’ as certain of them weren’t inflated properly."
• "I had an amazing experience at this place! The staff was incredibly friendly and attentive."
• "The so called beach (it’s never been a beach) just stones and mud."
• "Went paddle boarding and the paddles we were given were in shocking condition."