Ponds Forge International Sports Centre Reviews Summary

Swimming Facilities

Pros:

• "The lane swimming is great here, especially when they make the lanes 50m instead of 25m."
• "Great facility for the swimmers."
• "50m swimming pool, our son was at the Swim UK regional finals, well organized."
• "The pool is great, there is an Olympic size swimming pool and a fun pool with slides/lazy river type thing."
• "Great pool for swimming with lots of availability for Lane swimming!"
• "Amazing 50m pool. Fantastic seating."
• "A superb competition swimming pool."

Cons:

• "The cleanliness of the changing rooms and showers are disgusting, to the point of slime on the shower wall."
• "The shower area in the male members changing room isn't cleaned enough and smells like urine."
• "The pool had obviously not been clean it was full of sand!"
• "The leisure pool is especially worn. The bottom of the pool is covered with patches of sand and feels sharp in places."
• "No slides. waves are rubbish the changing rooms and lockers were so dirty."
• "The changing rooms were dirty, the pool was dirty, bits of the ceiling were falling off and most metal fixings were rusty."
• "The leisure pool has black mold in the children's play area!"

Staff and Service

Pros:

• "The staff are always on hand and happy to help."
• "The staff are super friendly and helpful."
• "Staff do their best to keep them clean and it shows, the changing area doesn't smell and is clean."
• "Staff are friendly and helpful."
• "We are always very pleased with how welcome we are made to feel by the staff."
• "All the staff are friendly and helpful."
• "Staff were polite and helpful."

Cons:

• "This place has sadly gone downhill I cannot register online for any classes whether it be gym or exercise classes."
• "Very poor service from staff on lower reception, not helpful at all."
• "When you go back to lower reception once again you receive no correct approach from staff who are on duty there."
• "The staff is extremely rude when presented with calm questions of concern."
• "The staff weren't friendly or helpful."
• "Their communications is as poor as I have seen from any company."
• "The policy of the gym is unacceptable and they only care about getting your money !!"

Parking and Accessibility

Pros:

• "The centre is always clean and the tram stop is almost right outside."
• "Parking is far easier than you might think."
• "Ponds forge also has plenty of underground parking but there are also spaces on the street to the rear of the complex."
• "There is wheelchair access and parking."
• "Easy to get to via car, as well sign posted and lots of parking and hotels next to it."
• "Loads of parking nearby."
• "Access and roads into Sheffield are easy to navigate."

Cons:

• "Also the parking paying stations don’t work as they don’t accepting any cards."
• "4 minutes over with the parking and £60 fine."
• "Just received a parking ticket, despite paying for parking and displaying a ticket."
• "Finding a parking place was very difficult."
• "Parking charges!!! If you pay at the machine you can claim back the cost but not if you pay on the app."
• "Parking under the structure is very tight with not many spaces."
• "Avoid parking there! I paid for parking and was sent a fine Due to staff error."

Facilities and Maintenance

Pros:

• "Great to be here. It has a vast options for sports."
• "The facilities is in emaculate condition and a pleasure to use."
• "Super sports complex with All accessibility and very affordable prices worthy to spend time and get better fitness."
• "The building/facilities were perfect for the occasion."
• "Fantastic arena for the swimming, with great facilities (pool deck, cafe etc) that are kept clean."
• "A safe and friendly environment is available."
• "Includes 50m 10 lane olympic sized swimming pool, diving pool, leisure pool, and large hall."

Cons:

• "Some areas needed some TLC."
• "The hall was a bit tired."
• "The facilities look very ancient. Needs some refurbishment."
• "The venue is starting to look run down now and few cracks appearing."
• "Leisure swimming has become boring here... the slides had been taken down and the pool is paddling deep."
• "Major issue with no Airconditioning or proper ventilation system inside."
• "The venue is tired in parts and facilities like toilets are worn."