Bath Sports and Leisure Centre Reviews Summary

Staff and Service

Pros:

• "The manager is really lovely and other staff have been nice."
• "The gym staff is also very friendly and helpful if you need help with learning how to use any of the equipments."
• "Fantastic service and very good atmosphere since we arrived."
• "The staff were all helpful and constantly keeping the changing facilities clean and tidy."
• "Personal trainers there are amazing, especially Matt Howard who has a wealth of knowledge and qualifications and knows how to get the best out of people."
• "Staff helpful on reception."
• "Stuff is helpful, nice and looks experienced although they all young but know how to get first aid ;)"

Cons:

• "Disappointing overpriced and rude staff."
• "The staff are always treating the customers as though we are an irritation to their working day."
• "This place is a disaster: toilets in very poor condition, lack of coordination, staff unable to provide competent info about swimming pool opening time."
• "Staffing quality seems to vary in quality quite significantly depending on who you get."
• "The staff are the biggest problem and are in desperate need of training. They are rude and slow."
• "One of the worst swimming pools I have been to. Miserable and rude staff, the changing rooms were disgusting."
• "The staff didn't seem to have a clue on what they were doing or how to handle a busy period."

Cleanliness and Maintenance

Pros:

• "Super clean great facilities."
• "Impressed by the organisation and cleanliness in the centre during these crazy times of Covid-19 and social distancing."
• "The changing rooms and showers for the gym are now of high quality design, offering privacy if required, spacious and well-maintained."
• "Pool and changing rooms very clean."
• "Love this leisure centre. Often take my kids to the Family Fun pool. Always clean and tidy."
• "The changing rooms for the gym are clean."
• "I have been been impressed with the general cleanliness of the facilities."

Cons:

• "The pool however is still closed for refurbishment and keeps getting delayed."
• "The floors are often covered with dirt and hair."
• "Absolutely filthy. The dirtiest pool I've ever seen."
• "The leisure pool... was looking quite tired in places-the small jacuzzi pool has a blue plastic/foam bottom which is coming away in chunks."
• "The cleanliness of the floor in the changing rooms is disgusting, covered in mud."
• "The pool area had green/black mould in places & the toddler slide rails were very rusty."
• "The changing rooms were disgustingly filthy."

Facilities and Equipment

Pros:

• "The gym is good and has a decent selection of weights and machines."
• "We were pleasantly surprised at the range of facilities, the pool has a fun splash area with fountains and a small slide and there is a bigger slide for slightly older kids."
• "Absolutely fantastic facilities, great children's swimming pool with slides."
• "Good enough centre, with fair range of equipment for the price."
• "The redevelopment of the Sports Centre has taken a year or more but the result, in the facilities I use, is second to none."
• "Amazing semi & full contact kickboxing school. (Wutan Kickboxing club.) Top notch."
• "Great leisure centre, truly excellent pool and additional facilities including bowling & soft play are well made & maintained."

Cons:

• "Since Better has taken over this pool it has been so difficult to come here."
• "The gym itself could do with an update."
• "The gym is poorly designed (I headbutted a light using the chinup machine)."
• "Recently renovated but with too much emphasis on leisure at the expense of real sport facilities."
• "No more squash courts and badminton courts halved in number."
• "The gym is generally great, it's quiet, even at peak times I don't have to wait for bench or machines very often I can just get in there and do my work out uninterrupted."
• "The machines they have are up to date and modern."

Booking and Accessibility

Pros:

• "They had set up a good system covid-wise, wristbands to make sure you stick to your allotted hour, so it wasn't ever too busy."
• "The booking system works well apart from the fact we had to wait for a while to get a token to go to the leisure pool."
• "In the end the staff were polite and apologetic."
• "Friendly and helpful staff plus well organised socially distanced swim."
• "Really great facilities for taking a toddler swimming... fairly clean and in walking distance of Bath city centre."
• "A great swimming pool, really well priced for a family and great to see the business offering family tickets of 2 adults and 3 children."
• "Great improvements made to the aged swimming pool and a new training/learner pool added."

Cons:

• "Went to soft play with my grandson, I had to walk around a dangerous car park with blind spots to get in and out around the back as not allowed access from main entrance."
• "I have to leave 1 star because it is just too hard to book anything with 'Better'."
• "Fitness classes are always packed even though various complaints have been raised to management regarding adding more classes or activities."
• "Rubbish car park, overpriced and small."
• "I was told by a very unhelpful member of staff that they would inform the contractors who empty the bins to do so."
• "Shocking customer service. We attempted to visit on a day trip to Bath... to be told no space."
• "No customer service! The website does not allow booking of badminton courts, the phone is not answered."