Grappolo Restaurant Reviews Summary

Food Quality

Pros:

• "Absolutely outstanding food and service."
• "Amazing food, starters came out really quick but really hot and tasty."
• "The food was delicious and the staff couldn't do enough for everyone."
• "We had a selection of pizza and pasta which was all perfectly cooked and fresh, couldn't fault it."
• "The food wether its the earlie bird or the days special is always presented very well and always tastes delicious."
• "The food was beautiful."
• "The food is high quality and hot when it comes out and absolutely delicious Italian food."

Cons:

• "Food is neither fresh nor authentic."
• "Really disappointed with the vg options, aubergine pasta was raw and tasted like it had been doused in balsamic vinegar."
• "Food was good but not amazingly different from other better run and more relaxed Italians locally."
• "Food typical English food pretending to be Italian."
• "3 of us went for tea, ordered brusetta the bread was not toasted... expected a crunch but was just normal white bread.. disappointing."
• "Food was nice, I had pizza, although it was very busy (Sunday afternoon)..."
• "Food ok, pasta was average same as something you'd get at a chain, garlic pizza bread was very oily and a bit bland."

Service

Pros:

• "The service is excellent and on hand at the first hint of need."
• "The staff were very accommodating to our young child and made the meal very relaxed and enjoyable."
• "The waiters and waitresses are brilliant, helpful, and very approachable."
• "Staff went that extra mile…"
• "The staff were all geared up in visors but it was so lovely to see all their smiling faces again."
• "The staff are hilarious, polite and they make the place."
• "The staff were excellent and super friendly."

Cons:

• "There was one that seemed in an irritable mood."
• "Absolutley appaulled at the behaviour of one of their waitors."
• "Took us ages to get seated even though we'd booked. Service was REALLY slow."
• "Freezing cold because the front door kept opening and they didn't shut the second door."
• "Came to a friend's birthday meal on Saturday 30th March. Waited about 40 minutes to be seated to our table."
• "Service is ok. Had to wait a long time for an alternative meal, no discount on the bill."
• "Service wasn't brilliant, we waited at the bar whilst our table was prepared, the bar staff served around us without asking if we were being served."

Atmosphere

Pros:

• "We went mid week and there was a nice atmosphere with groups all different sizes and ages."
• "What a fantastic restaurant. It was our first time and wont be the last."
• "The service and atmosphere were fantastic."
• "The atmosphere was great."
• "Absolutely buzzing atmosphere staff are so jolly been a few times and the food drinks and puddings are amazing."
• "The atmosphere was buzzing and vibrant but extremely safe!"
• "Atmosphere is welcoming and vibrant, it’s a lively place with people having fun."

Cons:

• "It was incredibly busy and noisy on a Saturday early evening and felt rushed."
• "Parking is limited at peak times and when it’s busy it can feel a touch claustrophobic."
• "It was a busy Friday night and the space is confined (low roof) which equals noise."
• "Good food, reasonable price, but extremely loud when birthday do happens, which turned out to be 80 percent of the tables."
• "Rubbish, freezing cold, very noisy then a pub singer."
• "The only grumble I had was that Hamid was on holiday 😟 was looking forward to seeing you."
• "Personally find the strange Mexican-esque song playing for people's birthday is a little off putting."

Value

Pros:

• "The pricing is really reasonable for the quality of the food."
• "Very reasonably priced."
• "The early bird is criminally cheap for what you get it’s a total bargain!"
• "Two starters, two mains, one desert and 2x large rose and two diet colas for me came to fifty pounds, normally I would end up paying nearer to £70 for worse standard and treatment."
• "The food was fabulous with an extensive menu and very reasonably priced."
• "Good food, reasonable price."
• "Excellent food with affordable options."

Cons:

• "Over £50 and most went in the bin."
• "Very small portions."
• "House wine was expensive and didn’t taste very nice."
• "Definitely overpriced."
• "No drinks, no fries with the steak, luke warm, lacking flavour, thank god the dog ate the steak!"
• "My food had such a strong fishy odour that I could hardly eat it, not something you expect if the fish is fresh."
• "Been here before for a meal and really enjoyed it, went for a party last night and the food was a hot food buffet option which would of been expensive am sure, the pizza was burnt and hard and the pastas weren't to our liking, very disappointing to say its an Italian restaurant and we've had fab food previously."