Halfords - Maidstone Reviews Summary

Staff Service

Pros:

• "Ben was extremely friendly and helpful!"
• "I was very impressed by his conscientious and helpful approach."
• "I was served quickly and efficiently by a very helpful member of staff called Amelia."
• "The guys there are so welcoming and helpful!"
• "Jamie from the child car seat dept was fabulous. He answered all my questions which trust me were many."
• "Dan, Tomek, Jasper and Roxy are wonderful and friendly staff members at Halfords bike section."
• "Steve gave me confidence in the Store."

Cons:

• "Not at all happy"
• "The customers service is terrible they are rude and unhelpful i had a dash cam fitted to find it hanging by the wire when i came back to the car."
• "Cramped inside, all the staff (if you can find anyone) seem miserable and uninterested in assisting you."
• "Popped over to Halfords Aylesford to sort my daughter out with a new bike. I've never had such poor service in any shop.. Ever!"
• "All the staff (if you can find anyone) seem miserable and uninterested in assisting you, customer service almost zero."
• "Literally the most unenthusiastic bunch of staff I have ever come across."
• "This store has gone down hill. Staff are unhelpful, half the time the advice they give turns out to be wrong."

Product Availability and Quality

Pros:

• "There is such a wide array of bikes and they are very affordable."
• "The bicycle we chose being in stock and ready for collection same day made it a great buying experience."
• "Purchased a Karcher window vacuum from Halfords. Item was not out on show but Staff quickly went out the store room to check and promptly brought one out for me."
• "Ordered both front and rear wiper blades, including fitting. Were ready to be fitted within an hour."
• "I'm very pleased with the actual bike, Carrera Furnace 2. I feel the Carrera range gives very good value for your money."
• "Very well laid out store. Bikes and scooters all displayed very clearly and accessible."
• "Guidance on battery required from registration of vehicle, in stock on the shelf."

Cons:

• "We bought a three bike cycle rack. Upon fitting it I found that one of the securing straps was missing, so I went to the store the following day and informed a member of staff."
• "Disappointing unable to find an interior mirror only to be told that other driving schools buy this particular mirror."
• "Sold me a volt meter with battery supplied, but not supplied was the screwdriver necessary to fit the battery."
• "I ordered a headlight for my 2014 Touran car, then I received a message that the headlight had arrived, I went and got it from the store, then I went to a service station to have my headlight installed, there they removed my old headlight and found that the headlight was defective."
• "Halfords build my sons new bike. He rode it for the 2nd time today and while riding the left pedal came off."
• "If you have a Toyota CHR don't bother looking for front wiper blades as they only stock rear ones."
• "Spoke to them to make sure they had the correct car battery. Battery terminals damaged on the first one so they swapped it over. Got it home to find that it is also damaged."

Service Efficiency

Pros:

• "last time i was amazed how quick in and out I was"
• "Great service, great value and have already recommended them to several of my friends and family based on my experience!"
• "Thanks to the team for a job well done."
• "Very grateful and the digital air compressor worked a treat, bringing the completely flat tyre to driveable within 3 minutes."
• "Every member of staff seemed to know there stuff and carried it out in a professional, calm, friendly manner."
• "Very efficient staff, got there earlier and was seen within 5 mins."
• "Service was fast and efficient, had a click and collect order, walked straight to the counter and the guy immediately got my order."

Cons:

• "Booked 10am for new windscreen wipers to be fitted at Halfords Aylesford, waited over half an hour but no show so ended up fitting them myself."
• "Ordered a car seat 2 weeks ago and arranged to collect and booked their free fitting service too... It then took them a further god knows how long to find it. Really shocking service."
• "Went to get windscreen chip repaired after booking online. After 30 mins drive to Halfords I was told I wasn’t booked in & would have to rebook."
• "Would have put zero stars if possible. Roof bars were not ready to be fitted, despite checking on appointment yesterday, kept waiting over an hour, fitters not able to fit them today."
• "Booked some number plates 24 hours in advance was kept waiting in the store for 10 minutes only to be told the machine had broken."
• "Terrible service, was booked in to have a Car Battery fitted only to be told they could not remove a plastic trim to get to the Battery."
• "Bit poor service when busy. Self service screens don't always work and when do they gave wrong information."