KFC Barnsley - Peel Street Reviews Summary

Customer Service

Pros:

• "Great service with friendly, bubbly staff."
• "Service people always get a discount, all in all very happy all round for £23."
• "Compared to before, the service is more structured with two dedicated counters for orders and collections."
• "Food was great and the mistake with the size of meal rectified quickly."
• "Everything was freshly cooked, not sat warm for hours."

Cons:

• "Service has gone down, very low."
• "One female staff member just stopped serving at 4pm because 'that was her done' and left us waiting."
• "Very poor customer service. It took me almost 20 minutes to get my order."
• "Waited ages in the drive through queue, they couldn't take the order due to some problem with the till."
• "Staff looked terrible and have very very poor customer skills."
• "Absolute Disgrace, Orders wrong 8 times out of 10."
• "Terribly slow service, they run out of cooked chicken.... had to wait 20 mins for a fresh batch."

Cleanliness

Pros:

• "No amount of cleaning (which was definitely happening as we saw it) would be able to make this place feel clean, unfortunately."

Cons:

• "Dirty place. Toilet is disgusting plus no hand wash available and the workers are all messing about and on phones etc."
• "Floors were really slippy and had puddles all ..lazy mopping?"
• "This particular kfc was very dirty and music so loud that the speakers were blown."
• "All the tables, seats and floor were dirty and my daughter cleaned ours with baby wipes so we could sit down."
• "Was absolutely disgusting today, seating area, tables and floors were full of rubbish/food."
• "This is the worst KFC I have ever had the misfortune to visit, the place is absolutely filthy."
• "My main criticism was a lack of cleaning which has been evident on my last 2 visits."

Food Quality

Pros:

• "Me and my daughter went here last week for a quick tea. I thought it was beautiful, loads of chips in snack box and chicken skin lovely."
• "The hot wings were spot on though along with the gravy."
• "I came into town today called to kfc. Myself and my boyfriend. We got a chicken bucket to share. They delivered we got a bag full enough to feed the whole street. The chicken was absolutely delicious the fries were amazing."
• "As a regular customer, I can definitely say the food served here is cooked to a great standard and has continued to improve over the last few months."