McDonald's Reviews Summary

Staff Professionalism and Attitude

Pros:

• "Some of my normal Mcdonald Staff are here until there's is redone so good to see them again...never a problem always polite and friendly."
• "The Manager on shift at the time wasn't very nice when I came in to asked about my order that was never delivered."
• "If a manager says 'I can't answer' when asked about gluten free food then this company is not up to much."

Cons:

• "The staff here are so out of their depth."
• "The Manager on shift at the time wasn't very nice when I came in to asked about my order that was never delivered."
• "If a manager says 'I can't answer' when asked about gluten free food then this company is not up to much."
• "Rang them up and experienced the most unhelpful and unprofessional way of dealing with an issue."
• "the girl called Ellie was blaming Just Eat platform where it’s nothing to do with them."
• "I’ve seen more stock in a homeless shelter they had nothing that we wanted to order."
• "Absolutely disgusting, first of all took almost 5 minutes for someone to speak to us at the drive through."
• "Been going to this restsurant for quite a while. Today I ordered my food(drive-thru) with extra tomato. After 2-3 minutes of waiting time one of the staff told me that they where unable to provide the extra veggies."

Food Quality and Hygiene

Pros:

• "So, had there a new signature, Burger 🍔 which wasn't too bad, and a milkshake and fries as a meal."

Cons:

• "Food poisoning from this McDonald's. Twice in six months I have been diagnosed with Gastroenteritis after eating here."
• "Food always cold and I'm pretty sure they make a special effort to always forget the bbq sauce."
• "Fries cold and tasteless. Plant burger rubbery and so luke warm, cheese hadn't even started to melt."
• "I've not been to MacDonald's for a long time because the food is too high in calories."
• "Never order from here, ordered sprite and we received water, chips where cold and soggy."
• "The chips were cold. My friends onion rings were cold. Bosterus staff come bombarding over quite rudely."
• "I had food poisoning for 2 weeks when i ate at this mcdonalds. I had a mc chicken sandwich meal."
• "Double quarter pounder cheese burger, cold and only one slice of cheese, large fries undercooked and cold."

Order Accuracy

Pros:

• "The Manager on shift at the time wasn't very nice when I came in to asked about my order that was never delivered."

Cons:

• "Always very slow service even when it's not busy, not uncommon to wait 15 minutes. The food is generally poor and my order is always wrong."
• "The staff does not give dips to salads or cheese bites. When I remind them, they say they don't have them."
• "Literally the worst customer experience I have ever had with this chain. Made an order in drive thru, went to the window to pay and there was stack of bread baskets and no one there."
• "these people can barely get an order correct even on the quiet days."
• "Awful. Every time we go there they take ages at the drive thru and in person taking your order, then they always get you to wait for your food for 10+ mins."
• "Ok, so Mc Donalds thats not news what it not health at all and bla bla thats we all know, but we still need it sometimes, so yes I giving 🌟🌟🌟🌟 as chicken nuggets was fried in old oil."
• "I ordered 4 items one item was missing an entire burger and instructions weren't followed."
• "Food came 15 mins after waiting in the bay , why do these people give you the mcflurrys then ask you to wait surely there mentality tells them to take the mcflurrys at the same time or theyll be like milk."

Service Efficiency

Pros:

• "The only real gripe I have about this place is the queue is often ridiculous. The location and road layout means the queue goes out on to the main road."
• "Used the drive through. Was quickly at the front of the queue to place our order. However, the staff member who I placed our order with was rude."
• "Hi everyone. I am new to McDonald's drive through, but must admit I have used this service several times in the last month."

Cons:

• "Huge queues in both restaurant and drive through going out into the road."
• "Always very slow service even when it's not busy, not uncommon to wait 15 minutes."
• "It's fairly clean, staff are pleasant, but the efficiency and level of service is terrible. This has got to be the most unorganized bunch of staff ever."
• "Long waits for food even when you order ahead with click and serve."
• "Due to that fact it took uber eats delivery driver an hour to deliver my food when it only takes 8 minutes to get to my house by car the food was cold so I returned all the food."
• "Went la tee e at night about 1am. No milkshakes. Burgers or look like they do in the picture. They were cooked fresh as we had to wait over 5 mins which we didnt mind but the burgers had no flavour and it was all dry wasnt nice at all."
• "Ordered 2 happy meals and a cheeseburger a night 1 flat white !! Basic order of say !! Waited 24 minutes, after having to go in and ask for my order. It had been forgotten !! Just eat driver said, as he heard me complaining, it is a daily occurrence here !!!"
• "25 minute wait for a Big Mac. Restaurants customers were all complaining and tension inside was building."