Petersham Nurseries Teahouse Richmond Reviews Summary

Location & Setting

Pros:

• "In close proximity of Richmond Park. And the 65 bus."
• "Selection of cafes and restaurants amidst an authentic plant nursery."
• "The location is beautiful, surrounded by plants and flowers, which on a sunny day make you feel like you’re on holiday, somewhere far away from London."
• "Located inside the converted greenhouses in the center of this beautiful nursery and gift shop."
• "It's in a lovely greenhouse with lots of foliage to decorate it."
• "Petersham Nurseries is located in one of the most idyllic and beautiful parts of London and is just a short walk from Richmond Park."
• "A magical find tucked away in Richmond that will transport you to the English countryside."

Cons:

• "The place itself was, as my husband described, 'grubby' looking."
• "Although I didn’t consider that the floor would be soil."
• "Very nice environment however they have a secret cancellation policy that they do not make you aware of."
• "Parking could be a problem if very busy."
• "Bathrooms had sopping wet floors on this occasion."
• "The place was over crowded with Made In Chelsea wannabe's/ yuppies."
• "Both of our visits were ruined by noise."

Food Quality

Pros:

• "Cake was delicious but took forever to arrive."
• "The food is good fare and you have to enter the canteen style self service yourself but it's quick and friendly."
• "The food however was fantastic, I had a sourdough toastie with prosciutto, cheddar and onion."
• "Great continental food in an ethereal greenhouse replete with an eclectic mix of Indian antiquities and French and Italian country furnishings, and it all works beautifully."
• "Really fresh food."
• "Food was really delicious."
• "The chocolate cake was moist and deviliously good."

Cons:

• "The food is very expensive for what it is."
• "You will find yourself paying £13 for a small bowl of truly terrible pasta in a cold and crowded greenhouse."
• "The food was nothing special and quite overpriced for what it was."
• "Their afternoon tea menu is £45pp and was probably the most mediocre food I've ever eaten."
• "The food was aweful. Stale breads, old pastries and OFF CREAM?...I am on the verge of throwing up."
• "Foodwise, the cakes were average. One of them was dry, and also expensive."
• "The food just seemed to lack something in every bite."

Service

Pros:

• "Staff went above and beyond to help me celebrate a special occasion."
• "I've been twice and on each occasion have been treated exceptionally well by the staff."
• "Service was great, but overpriced, food nothing special."
• "The staff are very friendly and knowledgeable."
• "Staff were really helpful especially the sommelier."
• "We were looked after so well by Millie who really went out of her way to make my mum-in-law have a special birthday."
• "Staff were so attentive and friendly despite it clearly being a very busy day."

Cons:

• "Service was slow and staff seemed annoyed any time we asked for something (like tap water)."
• "Service feels a bit manic in what is such a lovely tranquil setting."
• "The service here is one of the worst if not the worst I’ve ever experienced in London."
• "We were promptly ignored for 15mins until I stood and got our own menu."
• "The service standards have dropped. Staff is quite confused and even rude."
• "Big shame about service."
• "The service is dreadful and we left 15 minutes after ordering our drinks with nothing but bored looking waitresses."

Value

Pros:

• "Fantastic plant nursery at very reasonable prices."
• "Plenty of free parking available."
• "Good thing is they put a parking attendant there on busy days."
• "They do offer vegan and vegetarian teas."
• "Whatever comes to your table is Fresh, Organic and Absolutely Delicious!"
• "The food is quite simple but very fresh and tasty."
• "You can get a very tasty if overpriced bowl of soup, cake tea, coffee etc."

Cons:

• "Prices of the dishes was not justified despite the lovely setting."
• "Expensive cakes though they are good quality."
• "At £45 a head they’re having a laugh!!"
• "Expensive lunch for what is a very causal self-service experience."
• "It was extremely disappointing to see that there is zero effort for children 's menu, presentation or anything at all, especially for the price of £25."
• "The value for money is shocking, a £18 burger is tiny, with no accompaniment and the beef patty tasted like a budget supermarket burger!!!"
• "Food was cold, and very underwhelming with a hefty £30 price tag... portions were small too."