The Petersham Hotel, Richmond Reviews Summary

Location & Views

Pros:

• "The venue is ideal for small weddings, beautiful and with a gorgeous river view."
• "The restaurant area has stunning views of the park and river."
• "The building, grounds and location overlooking the meandering Thames are impressive."
• "The view and location is its selling point."
• "We were in the Junior Suite which was lovely and had a fantastic view of the river."
• "The views are amazing over Richmond Hill 360 degrees with no obstructive views."
• "The Hotel is positioned in such a beautiful setting and the view of the Thames is stunning."

Cons:

• "Location is quite far from Richmond… there is a bus tho."
• "Parking was a nightmare here so take that into consideration."
• "Make sure you check your car in at reception as they WILL ticket."

Service & Staff

Pros:

• "Staff are very friendly and nice."
• "The staff were all friendly and helpful."
• "All staff very friendly and made our visit very pleasant."
• "Staff were so friendly and accommodating."
• "The staff here are amazing and make sure everyone is well looked after."
• "The staff at the restaurant did all they could to make the occasion a memorable one."
• "The staff are very helpful and friendly nothing is too much."

Cons:

• "Service was weird - All the staff are very old grey men who constantly and loudly interrupted our conversation from beginning to end."
• "The hotel blacklisted me because I told them I wanted a quiet room and although they gave me quiet room they sent workmen to work in room opposite to me next morning when I had requested peace and quiet."
• "Service was exceptional and only thing was missing is live music 😁"
• "The service and attention of staff at a five star hotel is far from what it should be."
• "The Hotel was let down significantly by a genuinely awful level of service in the restaurant by the senior waiter."
• "The waiters were mostly attentive (though were very busy!) and very professional."
• "The staff are really rude and unwelcoming, snobbish and do not appreciate your custom."

Food & Dining

Pros:

• "The food was totally amazing if you haven't been and tasted the food the chefs in the kitchen provide you have missed out."
• "Husband and I spent a night to celebrate a special occasion. Beautiful interior, stunning outdoor views, great food and nice staff."
• "Restaurant is very clean and staff are extremely polite and helpful."
• "Lovely view, very good afternoon tea."
• "The food is fantastic, the views are great."
• "Lovely food and good wine."
• "The food was good."

Cons:

• "This is the 2nd time I have eaten here over the last few months and it just gets worse & Worse!"
• "The breakfast was also not at all up to standard and half of the items were unavailable."
• "The food was average to good, but the fact that 2 out of 3 of us found hair in our food wasn’t good."
• "The food was a little lack-luster but very well presented and tasted okay."
• "The meat for both our main courses was over cooked."
• "The worst English breakfast I have had considering they're charging £24."
• "The sandwiches and pastries; were freshly made and yummy."

Rooms & Accommodation

Pros:

• "It's also surprisingly reasonably priced, with rooms from less than £100/night."
• "Room sumptuous and very clean and comfortable with a touch of Luxury."
• "Rooms are small but well equipped, with nice marble bathrooms and many with oversize tubs."
• "My room was lovely with a nice little balcony to view the river and beyond."
• "Had a lovely night stay here in a Superior Double."
• "The rooms were stunning."
• "Very clean and rooms are spacious."