"She responded to emails immediately and was friendly and helpful."
"Sam and Lauren kept the lines of communication strong between all parties and reassured us it would happen."
"All emails and phone calls were answered quickly."
"We have always been updated with process of sale."
"Lauren then handled the appointments and viewings and the whole time provided a friendly yet professional approach that put us at ease the whole time."
"The staff (especially Lauren & Harriet) where very friendly, helpful and kept in constant contact with us along the way."
"We were kept informed with daily emails or phone calls so we knew exactly where we were or what we had to do."
Cons:
"Make up your own mind on this, but rest assured. always have the slightest thing in writing with these people as they will try little tricks."
"Stay away unless you have energy to argue common sense points."
"For 6 weeks they was lying about of process of new tenant application."
"Was chasing them on the daily basis and always got some silly excuses."
"Awful, don’t answer their phone, don’t call back."
Professionalism
Pros:
"Very professional, but approachable staff - felt able to ask any question, any time."
"This company is nothing but professional."
"Mark Wainwright is one of the most professional people I've met and always managed to be positive and reassuring."
"The team at Vizors have made the renting of my property completely hassle free. Extremely professional, communication was excellent."
"The Vizors team are very professional and I would recommend them without hesitation."
"The team at Vizors were absolutely brilliant from the off.. Chris and the team are more than willing to go above and beyond."
"Mark and the whole Vizors team were extremely professional and friendly throughout the process of selling our property."
Cons:
"The Vizors team and in particular the (so called) lettings director were a shambles."
"Unfair and excessive charges levied on termination of lease."
"Don’t use if you want to get the best price for your house sale."
"I own my own home between two properties which Vizors manage the letting of. My property has had damage to it due the guttering from one of these properties coming down and taking mine with it."
"When asked failed to provide location of water meters."
Efficiency
Pros:
"We love our new home! We were given all the information needed and everything moved really quickly to suit our needs."
"Always keep in contact and try to get things resolved as quickly as possible."
"We were online quickly, had around 20 views booked and ended up with 5 offers, all within a few days."
"We had quick response to every query and question."
"We sold within 2 days of viewings opening up."
"Submitted the application on Tuesday morning and it was gone by Tuesday lunch time."
"We had several offers on our property before accepting an offer within just 5 weeks of being on the market."
Cons:
"Not worth the money at all. Avoid!"
"I definitely will not be this doing now."
"Another estate agent found suitable tenant in 2 days."
"The letting agents gave their contractor keys to my property without being accompanied or having been given permission."
"Was interested in 2 properties one in winyates and one in Greenlands we missed out on both of these properties due vizors failing to contact me back about these properties."
"Never again I will allow myself to be misguided by professional pep talks."
Client Care
Pros:
"I have had experience with quite a few letting agents and am glad to state that we have found Sharaine Wakefield absolutely on the button."
"Vizors have once again excelled themselves and provided a service which is friendly and professional."
"We would recommend Vizors to anyone wanting to sell their home as they are client focused and really care about providing a friendly professional service."
"Vizors (and particularly Lauren) were amazing throughout the whole purchase of our new home."
"Harriet and Lauren were exceptionally friendly and helpful and were happy to answer any concerns we had along the way, with a personal touch."
"A fantastic friendly and professional team and wouldn't hesitate in recommending them."
"Their staff go above and beyond to ensure their clients are well looked after and happy."
Cons:
"Shame on you Vizors."
"I lost money because of them."
"The majority of the tenants that we deal with take a pride in the houses they rent and return them in a clean and tidy condition including gardens where applicable in this instance J Mares thought it fine to leave the front and back gardens looking a mess."