KFC Hyde - Clarendon Road Reviews Summary

Service

Pros:

• "Great service and adhering to the COVID regulations, brilliant service every time."
• "Staff were friendly and efficient."
• "As KFC goes this is a good one some of the most friendly staff and service."
• "If you've got any worries due to COVID I would put your mind at ease, this branch of KFC is doing a superb job."
• "Drive through staff member was very polite. Happy in his job. Bubbly persona."
• "The staff was lovely and when we sat for the table service they were more than happy to get straws and other bits for us."
• "Staff seemed to be doing the best with what they had as the food came fast though."

Cons:

• "When we told him the drinks were wrong he was rude, bounced away in a pair of trainers and laughed."
• "Loud expletives aside one staff member treated me incredibly dismissively while the other looked apologetic and nervously at me during the chorus of expletives."
• "This place needs to give their staff training in all aspects of their jobs."
• "The whole place is constantly a mess!"
• "Giving one star because it doesn't allow No stars. Waited ten minutes at the counter while three staff sat at the empty drive thru counter chatting."
• "The woman that served us had a face like a shaped arse no please thank you she clearly hates her job!"
• "Absolutely shocking service waited 20 minutes in the drive through got to the first window and was told to drive to next window waited a further 15 minutes to be told had to drive to first window to order and they wouldn't take the order no apologies or anything."

Food Quality

Pros:

• "Staff are friendly, found the chicken gorgeous but fries not so much."
• "Best hot wings we've had in ages, all food was fresh and hot."
• "The chicken still tastes good though so I'm giving them that."
• "Very satisfying and enjoyable."
• "I work all over the UK and I'm glad to say that this KFC thats right on my door step do the best zingers in the country."
• "Food was nice, hot and arrived quickly."
• "I waited 25 mins to receive my order. That said, the food was hot and they did provide 3 additional free pieces of chicken."

Cons:

• "Took an hour for the food to arrive. It took 20 minutes to deliver to my address, easily 2-3x longer than any other takeaway in the area."
• "The chicken piece was a drumstick that was hard."
• "The chicken was dry as a bone (both fillets and hot wings)."
• "The food was cold bun rock hard and the lettuce tiny little bits of brown and green."
• "The chicken leaves a lot to be desired. At best average. More often though undercooked, red bones inside, watery, rubbery."
• "The food is very overpriced and prone to be incorrect and/or undercooked."
• "Absolutely atrocious food."

Cleanliness

Pros:

• "Clean washroom."

Cons:

• "The whole place is constantly a mess!"
• "Absolutely disgusting, the place is a mess we went in at 2.30pm and dosent look like its been cleaned since a week ago."
• "Toilets were dirty, I'm not exaggerating either."
• "Went in on a busy Saturday afternoon. There was 1 poor lad behind the counter serving and about 20 customers queuing. The place was filthy."
• "Probably the dirtiest KFC franchise I've ever seen! Went in and only ordered a Krushem to see that every single table had the customers remains left on the table (and no customers!) not one table was clean or being cleaned!"
• "The restaurant was very dirty, food and napkins on the floor and bins over flowing."
• "Absolutely filthy hole, struggled finding a table that was clean, when pointed out to the staff was left with a blank look."

Customer Service

Pros:

• "Drive through staff member was very polite. Happy in his job. Bubbly persona."
• "The staff was lovely and when we sat for the table service they were more than happy to get straws and other bits for us."
• "Staff seemed to be doing the best with what they had as the food came fast though."

Cons:

• "Very disappointed as app does not offer an option to complain or contact restaurant to supply feedback."
• "Giving one star because it doesn't allow No stars. Waited ten minutes at the counter while three staff sat at the empty drive thru counter chatting."
• "The woman that served us had a face like a shaped arse no please thank you she clearly hates her job!"
• "Absolutely shocking service waited 20 minutes in the drive through got to the first window and was told to drive to next window waited a further 15 minutes to be told had to drive to first window to order and they wouldn't take the order no apologies or anything."
• "Staff are absolutely ridiculous, standing for 12 minutes before someone comes and asks to take my order (whilst the staff are laughing away with each other)."
• "unprofessional cannot even get a simple 2 snack box meal order correct and dont try contacting them to complain as no one answers the phone and cant message them."
• "Spoke to dissimisive staff who identified himself as the manager."

Order Accuracy

Pros:

• "Consistently get our orders wrong, they seem happy to remedy when you complain."

Cons:

• "Our order has never been 100% correct ever!"
• "When we got home we found we hadn't been given the sugar free drink, no dips for our boneless banquet, completely wrong sides, cold soggy yet still somehow dry fries and the wrong amount of hot wings ordered."
• "Ordered a 12 piece bargain bucket at the drive in only to find there was 10 pieces at home."
• "Ordered via Just Eat, waited 90 minutes for delivery and when it arrived, half my order was missing."
• "Didn't get what I ordered...asked for 3 chicken drumsticks and got chicken breast...the chip portion was half a bag my daughter got a lot more...didn't see until I got home."
• "Missed several items off our order which we only realised once we got home."
• "I've had missing items with two orders."