Maxwell's Bar & Grill Reviews Summary

Food Quality

Pros:

• "All of which were delicious, no complaints whatsoever from the family."
• "The smores cookie pot was a delightful combo of unctuous melted marshmallows and chocolate cookie."
• "The ribs and chicken which he said was also delicious!"
• "All 10/10 was so lush."
• "The Chicken Wings starters were excellent, as were the Rib Eye steaks we had as a main."
• "The food was excellent, I had the Mac and cheese and it was so nice."
• "Burgers were juicy flavorful and the shakes were delightful."

Cons:

• "One of the worst burgers I have ever eaten. The brioche was stale, the beef was definitely NOT tasty and the other ingredients inside weren't that good."
• "Food very average."
• "Very expensive and most basic food I have eaten for that amount of money."
• "Unfortunately very average food. I could have had a better meal at McDonalds for a fraction of the price."
• "The food is bad. Not much taste. I had the shrimp avocado burger with chips."
• "Food was OK, fries over cooked, coleslaw not fresh, chicken dry."
• "The food wasn't that great. I had a breaded chicken dish for a starter and it was really dry which made it difficult to eat."

Service

Pros:

• "Staff very friendly, helpful, pleasant."
• "The staff, the food, the happy hour! 🌟 🌟 🌟 🌟 🌟 Dennis was particularly amazing with customer service, super attentive."
• "The servers were very friendly, and all seemed happy to be there, like they actually liked their jobs!"
• "Had great service from Zoe who managed to accommodate my girlfriends graduation with a note on the side of her dessert."
• "The staff are so lovely and so attentive, cool and up for a laugh."
• "Staff were very helpful and friendly."
• "Our waiter, Lucas, was absolutely brilliant, professional and friendly."

Cons:

• "The restaurant was way too warm."
• "Horrible experience I had there. I came as a family of seven (4 adults, 1 senior and three teenagers). They gave us a table and after sitting down they said we have to leave because after 9 o clock kids are not allowed."
• "It really ruins my experience when the “optional” service charge isn’t optional at all and is presented to me on the card reader."
• "Extras ordered never arrived, yet we were charged for them."
• "Angel, our waitress, was the worst waitress I have had in my entire life."
• "Very slow and poor service. After being given our drinks we were forgotten about and food order was never taken."
• "Service from the waitress when it came to payment was nothing short of embarrassing all round."

Atmosphere

Pros:

• "Great cocktails with a nice hidden basement bar atmosphere."
• "The location is fantastic, located in Covent Garden, one of the most beautiful and historic places in London."
• "Lovely place, sat outside in the sunshine."
• "Atmosphere was great nice and funky and cosy."
• "This place is definitely worth coming for the atmosphere and vibe and defo for the 90s-00s music!"
• "A great atmosphere."
• "The place has a great friendly vibe, making it perfect for socials."

Cons:

• "The dessert menu should be upgraded."
• "It's moved now. We visited again on sun 9th may and it was so hot in there. No air conditioning and no WiFi couldn't get a signal either on my mobile."
• "When entering you are greeted by a bit of a stale smell and a general lack of air."
• "The restaurant is quite small and cramped, you are very close to other customers, hard to have private conversations."
• "Because the place is not overly large there is quite a lot of noise from kids and other customers."
• "Nice venue but super busy, depends whether you mind that."
• "In addition it was very loud. Everytime there's a birthday celebration the staff will ring a bell and make a lot of noise."