Smithfield Motors Reviews Summary

Customer Service

Pros:

• "Outstanding service and advice from Stuart & Sam for both my car and my husband’s car."
• "The second reason further augments his kindness and empathy, not to mention his professionalism."
• "Throughout the process Sam was professional and committed to finding a solution that worked for me as the customer."
• "Sam at Smithfield Motors went out of their way to get my Scirocco repaired in good time."
• "Very friendly, no hard sell, no sales spiel, he simply pulled the car out for us, handed us the keys, told us to have a look around and left us to it."
• "Sam was excellent. Arranged a part exchange and Sam went above and beyond in dealing with the finance companies."
• "Sam and his team are so customer focused it’s refreshing to find these days. Very easy to deal with, no pretentious attitude, just a good honest approach."
• "Very fast and professional service. Great team and very welcoming. Lots of help information given."

Cons:

• "A price for a bike has been agreed and pickup also agreed that evening. They didn’t come and pick it up, no communication as to why."
• "Seller didn’t have or send me the V5 for the car I was purchasing. Multiple inaccuracies regarding number of previous owners through to service history."

Quality of Vehicles

Pros:

• "The vehicle was in great condition and Sam made sure we were satisfied."
• "Bought a vito dualiner from Sam, absolutely pleasure dealing with this garage, no pressure at all."
• "I purchased a car from Smithfield Motors in August 2023 and they have been nothing but a pleasure to deal with."
• "Bought a Porsche Cayman 981 from Sam and team, who couldn’t have been more helpful - before, during and after the sale."
• "I recently purchased a vehicle from Sam at Smithfield Motors. No pushy sales and nothing was too much trouble."
• "I bought audi a3 s line from smithfield motors, I paid funds up front and the vehicle was delivered to my door, the sale of the vehicle was very professionally dealt with."
• "Recently bought a new golf from them and couldn't speak higher of them, thoroughly nice people and the car is amazing."
• "Bought a vehicle from Smithfield motors. Fantastic service from start to finish. No pressure sales and an absolute pleasure to deal with."

Cons:

• "This was a great looking outfit in which I was happy to use knowing that the pictures on the website are high end vehicles, which this is not the case more like a horse and cart as the car I bought wasn't fit for purpose and was taken by the police on the journey home as the vehicle was stolen and sold to me."