Address: Southampton Rd, Eastleigh, SO50 5QT, United Kingdom
Phone: +442380613444
Rating: 4.7
based on 239 reviews.
Customer Service
Pros:
"An excellent experience from start to finish. Lovely people."
"Paul was really helpful in sending me pictures, answering my questions and even dropping the car to me when it was ready."
"The staff that work there are so lovely and helpful."
"All the guys were very helpful, easy to talk to and not pushy about the sale."
"Paul and Mark were both very helpful and friendly."
"Very polite and genuinely nice people."
"The whole team have been brilliant and have helped me with a less than normal car buying experience."
Cons:
"Overall poor service and unfriendly staff, I would rate it no stars if I could."
"tried to sort this issue with the proprietor and was offered a gesture of good will however despite many emails this has not materialised and more than likely the gesture of goodwill will not happen!!!!"
"The sales guy was very rude and pushy. Didn't like to admit he was wrong on anything."
"so what i believed to be a first class experience has turned into a bit of a nightmare."
"I would definitely not recommended to anyone."
"Please be aware that even if you buy a car from this garage advertised with full service history you are not guaranteed to receive it."
"I have had to report the MOT station they use as it was not worth the paper it was printed on buyer beware!! Seem nice at first but they soon turn worst purchase ever!!!!!"
Finance & Purchase Process
Pros:
"Also the finance is very good with a good rate i think you would would find it very difficult to better anywhere."
"We purchased a new car with finance and the whole process was straight forward, with great communication."
"Can't fault the service at Parkway at all. The whole process of part-exchanging, buying and aftercare has been second to none."
"All finance was easily sorted for a great buying experience."
"Very happy with the service I received. A lot of time went into finding the best finance option for me."
"Paul sorted out finance to what we could afford for monthly payments and stuart grafted to get it cleaned for us before we took it away."
"They kept us informed at every stage what was happening and clearly explained the finance agreement etc."
Cons:
"Had trouble with the finance company but the guys there went out of there way to get it sorted for us."
"Changing my review after realizing I was completely cheated with hidden flaws and refusing to pay the repair cost because I had moved to another city."
"5 months later my gear box packs up. Still under warranty they wouldn't sort it out."
"To fix all problems on car would have been 6 grand to fix. this lovely place said the warranty doesn't cover it."
After Sales & Warranty
Pros:
"Great that they offered me a loan car and really pleased with the reassurance that they honoured the warranty."
"We get a year guarantee and free MOTs as standard!"
"Their after sales care is so reassuring so you know you can trust the vehicle you are buying is road worthy and reliable."
"Credit where its due, no quibbles, Paul and team booked it in with a local reputable garage incredibly quickly- and now back with us working great."
"UPDATE ON REVIEW After having a problem with my air conditioning 10mths after purchasing my mini, which wasn't covered on the warranty Paul went out of his way to help me get it sorted and saved me £s."
"The after sales service is second to none."
"The service you get from them continues after you have purchased your car any problem you may have they are very happy to help and will soon put your mind to rest."
Cons:
"Unfortunately due to work commitments I had to pay a more local garage to fix the problems to ensure the car was kept in a roadworthy condition!!!"
"I brought a car little over 6 months ago and it's been plagued with issues yes maybe Parkway fixed One thing but the rest they seemed to have left even though they where told by vauxhall of certain other issues."
"We also took out the 12 month warranty which saved us a fortune when the alternator failed, Parkway even came out to retrieve the vehicle....... you don't get that service from main dealers!!"
Delivery & Convenience
Pros:
"When I bought my car they drove the car home to me so I didn't have to worry about children and taxis, sorted tax out for me, fantastic service fantastic cars."
"The car was delivered to me within 2 days."
"Even went the extra mile and dropped my new car to my door."
"The car was delivered directly to my door within 24 hours of purchase."
"Car was delivered to us in Suffolk which was really helpful."
"Unbelievably delivered the car straight to me to help me avoid the terrible weather within minutes of my arrival."
"Within 4 hours the car was at my house delivered."
Cons:
"The car already has a problem, a horrible sqeek coming from the breaks. The car was bought less than a few weeks ago."