Hard Rock Cafe London Picadilly Circus Reviews Summary

Food Quality

Pros:

• "The food was delicious, and the music was great!!"
• "The chicken and fresh salad was however more than enough, really well presented and tasty."
• "The food was amazing, really good quality ingredients and very tasty."
• "Even the veggy burger is the best one I've ever had in my life! It tastes like meat!"
• "The taste of burger is delicious and service is quick."
• "The food is great, like always. Had the baby back ribs, which are very tasteful and soft."
• "The burgers were very good, and the bacon in mine was excellent."
• "The food was amazing and all the staff were amazing, really genuinely helpful and seemed happy in their work."

Cons:

• "It's unfortunate that there were only 3 choices I could have, and the fries were cooked in the same as the batter, so cross contaminated."
• "Some of the veggies weren't the ones advertised with the dish."
• "My wife took the Messi burger and felt It was a bit basic."
• "The only let down was the food was average. Burgers were quite flavourless."
• "The chips were over-seasoned (salty). The mayonnaise was cheap and not nice."
• "Cocktails are amazing as usual. Sadly the meat in the burger was overcooked."
• "Although the food was tasty, the portions were very filling and the service was great, the food was expensive."
• "The food is really good, Hard Rock standard. The bbq ribs are just on other level. Atmosphere is also nice and the service friendly."

Customer Service

Pros:

• "The level of service and friendliness were exceptional, which is often lacking in such larger commercial dining venues."
• "The service was PERFECTION. They messed up our order at first, but then one of the workers was so generous to help us out."
• "Due to not being able to have dairy, the manager came out to ensure that I was happy with my food order."
• "The service was very fast, and everyone in the staff is very friendly and helpful."
• "The staff went above and beyond to ensure a memorable meal, so thanks a lot for that! :)"
• "The service from the staff is fantastic, cannot fault the service."
• "Our waiter Gabriel was awesome."
• "We were really early so had a wander around the shop and went down dead on 12pm. Service was excellent and attentive, food tasted fresh."

Cons:

• "They have this weird 'policy' that if you want to sit to have a dessert and a drink, you can only do it at the bar because apparently, the tables are for the main course only."
• "One of the best hard rocks we’ve been to in terms of food and live show. The only thing is the service wasn’t great. The waiters will ignore(!!) you if you’re not in their area."
• "The waiter attitude changed once we said we'd be sharing a meal with an additional side."
• "Service was very slow despite not being crowded but they were friendly."
• "Service was slow and the food was served with chips and broccoli instead of green beans and mash."
• "There was a 30-minute wait to be seated, on a weekday."
• "Service was good, but maybe a bit over the top so nobody would complain about the 'voluntary' service fee (which is automatically added to your bill)."
• "Our waiter told us a little about the memorabilia they have around the place as well."

Ambiance and Atmosphere

Pros:

• "Wonderful atmosphere and really felt looked after with food and drink."
• "The atmosphere was lively and fun with some brilliant music playing."
• "The vibe of the cafe is really fantastic and nice."
• "The atmosphere was amazing. We arrived a bit later due to traffic, called them, explaining the situation, to which they happily kept our reservation."
• "The atmosphere was incredibly cozy, making for a perfect dining setting."
• "Loved the cool booth, loved the welcoming staff, loved the food."
• "It's a great experience."
• "The atmosphere was nothing short of phenomenal, exceeding all expectations."

Cons:

• "The only negative is, that it's always crowded here and a lot of noises."
• "The Entrance to the Piccadilly Hard Rock Cafe is different than for many others."
• "The atmosphere, in my opinion, felt rushed. I did not feel relaxed."
• "The atmosphere was very relaxed."
• "We were sat right near the bathrooms even though there were open tables."
• "Was quite empty when we went so no particular atmosphere."
• "The atmosphere and music weren't great either. Hopefully, it was particularly for that night, and I will enjoy it again in the future."
• "Music was too quiet so not as much atmosphere."