The Old York Tea Room Reviews Summary

Popularity and Ambiance

Pros:

• "It felt very authentic being in a 700 year old building whilst on a day trip visiting York!"
• "The building is beautiful inside and out and has kept so many original features."
• "The tea room is small and cozy and very relaxing."
• "It's worth visiting just to see inside but definitely try the cakes too!"
• "The atmosphere is incredible and the food to die for!"
• "The dining is upstairs and compact, adding to its charm."
• "The place feels warm and homely."
• "A beautiful and quirky place run by a truly friendly couple."

Cons:

• "It was busy and we wanted to sit in rather than take away."
• "The tea room is small and cozy and very relaxing."
• "Upstairs the place is cosy but not cramped."
• "The coffee itself is delicious, some of the nicest I’ve had."
• "The door doesn't properly close and I was confused at first."
• "It is quite small and a little cramped, but I also found it quite cosy."
• "This tea room is an absolute gem right in the centre of York."
• "My only negative is the restroom."

Customer Service

Pros:

• "The gentlemen running the tea shop are lovely and very kind!"
• "The guys behind the counter were very polite, happy, smiling, and very welcoming."
• "They have the best selection of cakes I have ever seen and each one homemade!"
• "The hosts/staff were very polite and friendly."
• "The service is impeccable and the cakes, oh, the cakes are simply marvelous!"
• "The welcome could not have been warmer."
• "The owners are so nice and welcoming, we had the cream tea, lemon cake and lotus cheesecake which were all delicious!"
• "We were treated to top notch service, excellent teas and cakes."

Cons:

• "While we waited the staff were telling us what was on offer and being very welcoming."
• "There's a sign outside advising to wait to be seated, but no menu."
• "It's a shame the experience was spoilt once we said we only wanted a drink."
• "Staff were incredibly sarcastic and rude."
• "We were told it was full; which is fair enough, and completely understandable."
• "We were immediately greeted and made to feel welcome by Tony and Thomas."
• "The fella behind the counter came out and said 'There's a sign out there, I don't know how we can make it any bigger!' to which the first replied 'I know!'."
• "Service amazing, food fabulous and the cakes, well they just melt in your mouth."

Food and Beverages

Pros:

• "The cakes were fabulous! We tried the lemon moose cake and chocolate gateau, everything was delicious."
• "The Christmas cinnamon tea is a must try."
• "Oh My all the cakes and food look delicious and are."
• "You certainly get a very good size of cake."
• "The cake selection is amazing, with new ones to try every time we go in."
• "The cakes are absolutely amazing and the only downside is choosing what to have."
• "The cakes are out of this world. All home made by one of the owners."
• "The cake was delicious and fresh. And the custard cream cake was out of this world."

Cons:

• "There was a small wait for cake due to the lunchtime rush but again worth the wait."
• "The coffee itself is delicious, some of the nicest I’ve had."
• "If there was one thing that I would want to change it would be to maintain the British tradition of serving a pot of hot water alongside the teapot."
• "We were told it was full; which is fair enough, and completely understandable."
• "I had a yummy jacket potato."
• "We were told it was full; which is fair enough, and completely understandable."
• "Food was generously portioned and was something different for all of us to try."
• "The cakes were so fresh and well made."