The Buttery Cafe/Tearoom Reviews Summary

Staff Service

Pros:

• "The staff were all very friendly and provided excellent service."
• "Attentive staff took our orders."
• "The staff are really friendly and the young man who served us was really patient."
• "Friendly young lady serving."
• "The staff were friendly and efficient."
• "Special thanks to our server Lee, who is an absolute sweetheart and made us feel extra welcome!"
• "The staff were very welcoming and helpful."

Cons:

• "Shoddy attitude towards customers."
• "Staff were friendly enough but the experience could of been better."
• "One very rude waitress."
• "Last year we used this cafe everyday it was so nice, this year ignored by staff."
• "Service was awful, waitress was rude."
• "The people behind the counter were ignoring people who were waiting."
• "Poor service, rude staff."

Food Quality

Pros:

• "Fresh scones, jam & cream. An assortment of very fresh sandwiches & delicious coffee & walnut cake & coffee."
• "Omelette was fluffy & delicious 😋"
• "Everything we have had has been delicious and good value for money."
• "Beautifully cooked breakfast with equally good fresh food."
• "Food excellent and some very imaginative twists."
• "Their scones were delicious and the clotted cream was amazing."
• "The food was delicious and well presented."

Cons:

• "Food was alright - we had the omelette and fish fingers."
• "Toastie was soggy. Earl grey tea tasted odd."
• "Wouldn't ever return, not even greeted with a smile."
• "Disappointingly small cups of coffee and dry cake."
• "Ham of 'ham, egg & chips' was supermarket packet type."
• "the food was poor at best"
• "Food that was 'meh'."

Ambiance & Comfort

Pros:

• "Such a nice place to visit to eat. Very spacious and comfortable with friendly and helpful staff."
• "lovely calm bright atmosphere."
• "Lovely quaint little Cafe serving wonderful food."
• "Sat outside in their lovely patio area outside with our two doggies and enjoyed their traditional tea and crumpets."
• "The place is dog friendly - always a plus for me."
• "A really convenient place in the village centre to stop by."
• "Very warm and welcoming and appeared popular with those from the village as everyone seemed to know each other which is always nice."

Cons:

• "Not as good as it used to be... sorry but bring back the bears."
• "Best avoided around lunch times on weekends in the summer as there will be long wait times to get in."
• "Outside the tables are quite cramped up next to each other despite them having one room to spread out."
• "Tables are next to the building fans, so you feel you're in the airport hearing the jets."
• "Cold temperature wise and cold as in atmosphere."
• "A huge lack of atmosphere as opposed to the buttery that used to be in Lymington."
• "Very nice food but they let far too many dogs in for such a small space."

Customer Experience

Pros:

• "Although very busy we had good service."
• "Thoroughly recommended."
• "Nothing was too much trouble for all the staff ... yet Sharon stood out as exceptionally friendly ! 😁"
• "Amazing service, they had stopped serving afternoon tea as it was so busy but allowed us to have one as it was my birthday."
• "Highly recommended!!"
• "Great service snd lively lunch with friendly staff wearing clear visors making it much easier to communicate."
• "The staff were very friendly and attentive, and it was obvious there were many regular customers there."

Cons:

• "I was a little taken back when they refused to make an order for me not from their menu."
• "Looking forward to an afternoon tea, we'll that didn't happen."
• "We visited The Buttery today for some lunch and after queuing up outside and choosing items for a take away, I was told they were not after all able to do a take away."
• "Could do with a little thought around customer experience."
• "Pricey, unwelcoming and alienanting experience!"
• "Unfortunately very slow and confused."
• "Okay, there's a massive issue here and it's the front of house serving."