OTS Solicitors - City of London Reviews Summary

Professionalism and Expertise

Pros:

• "She is a very responsive, extremely knowledgeable and highly professional practitioner."
• "He is a genuinely nice and attentive person who knows the immigration processes inside out, advises you in the best possible way, is very thorough, and responsive to your questions/requests."
• "The solicitors were very knowledgeable, friendly, and took time to understand my dispute carefully."
• "Maryem's extensive knowledge and experience in immigration law were evident throughout our interactions."
• "I found most importantly their Knowledge along with Professionalism, attention to detail Excellent."
• "Even now, whilst going through the pandemic, their service is of a very high standard, with everyone in the firm approachable, friendly, professional and knowledgeable in a wide range of fields."
• "They are respectful, caring, friendly and patient."

Cons:

• "Definitely not recommended! After 2.5 years and a couple of thousand pounds. Both my applications were refused."
• "Many information was missed, the service was extremely slow and incompetent, many lies and promises were made."
• "Not a common opinion here, and I’m glad other experiences were different to mine. But credit where credit is due, average doesn’t deserve a mention, but poor service does."
• "Unfortunately I cannot recommend OTS solicitors."
• "This is not the level of support I was hoping for."
• "They rarely responded to my emails without further prompting after weeks of silence."
• "Trainee solicitor, Tea Rose, was extremely rude and unprofessional."

Client Support and Responsiveness

Pros:

• "I'm so grateful for the services of the OTS Solicitors team & specifically Maryem Ahmed."
• "The service I received from Angelique was timely and professional."
• "Kristine went above and beyond, she definitely took our case and personally handled it."
• "Your dedication to resolving my dispute and ensuring the safety of my family and I was evident from the beginning."
• "The service required as little effort as possible on our part and she was very communicative."
• "Communication was absolutely ontime, without any delay & very clear also office appointments were very welcoming."
• "Communication with OTS Solicitors was outstanding."

Cons:

• "Had my tourist visa rejected twice over by the UKVI."
• "All made up reviews by this organization, most of them are fake reviews."
• "Unfortunately they seem to cherry-pick positive reviews only, which is very misleading to potential clients in need of legal advice."
• "I raise significant concerns regarding how personal data of their clients is processed and stored."
• "Eight days later, and we haven't heard anything from them. Have tried emailing them myself and no response so far."
• "They did not respond to my direct requests for their legal opinion and interpretation of my application."
• "Selected OTS for an immigration consultancy based on strong Google reviews. This was a mistake."

Outcome and Efficiency

Pros:

• "I am delighted with the positive result, which I know can be very hard to achieve."
• "Overall, I would highly recommend OTS Solicitor's to anyone in need of legal advice and support."
• "We are very appreciative of Han’s professional and legal support; without this support we wouldn’t have received this positive outcome from Home Office."
• "Thanks to Hans and his attention to details I was able to have a favourable decision in the end."
• "They immediately came up with a solution, explained exactly what to do, and in a week since I contacted them the matter was resolved favourably for us."
• "I have now received a positive outcome on my case and this has been the best news so far."
• "Both applications for permanent residency and then a naturalisation application were successful."

Cons:

• "It has taken 3 years to obtain a visa as our first application for FLR FP was unsuccessful."
• "Such a waste, I would highly advise not to deal with them."
• "Soon this should be shutdown."
• "It will not be enough a lifetime to thanks Miss Sanae Sahebjalal for the work she have done regarding my immigration documents."
• "Better could leave your breath then earning this type of money!"
• "Money (billing) was their main concern, and their behaviour (cancelling meetings at short notice) highly unprofessional leaving me and my family in a difficult position."
• "I then paid 1000+ and spent time submitting the application, to then get it rejected because he already was a citizen."

Value and Cost

Pros:

• "They really go the extra mile for their clients, and their prices are competitive."
• "Thanks to Nollienne and OTS our visa application was smooth and worry-free."
• "I would not hesitate to recommend her and the Team to anyone looking for professional, friendly and efficient service, thank you one and all!"
• "I would certainly recommend OTS solicitors and, indeed, have already recommended them to a number of people."
• "OTS Solicitors have helped us a lot, very supportive and responsive and of course very professional."
• "We received an excellent service at a reasonable and affordable price."
• "Their price is reasonable and they have payment plans in place to help you pay your fees."

Cons:

• "We've wasted £100 and now have no way to proceed."
• "The lady told I have to pay 1000GBP for it no matter the outcome is positive or negative."
• "Insane practice. Please avoid at all moments."
• "Cannot recommend these solicitors and the one I spoke to was also rude on the phone!"
• "I had a bad experience with OTS. I paid for a meeting with solicitor to explain simple question about my son’s citizenship."
• "Poor show."
• "The consultancy was fine, but there were a couple of points the solicitor needed to double check and promised to follow up on email."