"The guy in the shop sharpened my old skates straight away."
"My gosh within 2 minutes my feet were in agony and I could barely skate at all."
"Hired skates are pretty awfully maintained."
"The hire skates are all SO blunt, rusty and uncomfortable."
"The worst ice quality I have ever seen."
"First set didn't even glide well, second set blunt but at least run along the ice without stuttering."
"The rental skates are dangerously blunt."
"My daughter had broken skates I was unaware she has additional needs a young girl noticed and changed the size of her skates."
Cons:
"Unless you have your own skates don't go."
"The Skates are blunt and rusted so much so you can't skate on the ice."
"The rink is great. The entry system needs more staff."
"Firstly there was no social distancing what so ever."
"Disappointing. Been twice, first in April where our session was abruptly ended 45 minutes early by a member of staff."
"The rink was good but very busy, sound system was terrible."
"Seats and chairs were extremely uncomfortable to eat from or change footwear at."
"Imagine building an ice rink, furnishing it with hundreds of skates for rental, but not bothering to buy a blade sharpener."
Price and Value
Pros:
"It was £23.50 for the two of us when we went which I feel is quite reasonable."
"Really impressed with this ice rink my friend and I were really nervous and ended up having lots of tips from the on rink marshal's."
"Great venue and loads of fun. Not too busy visiting on a Friday morning."
"The three stars are based on the price, it’s expensive."
"Booked for 3.30 to 5.30 on a saturday, arrived at 3.15, no queue to get in."
"I was going for the first time with friends, very excited and in the greatest mood."
"As facilities go, the overall experience isn’t to a great standard for being so new."
"A great place for ice skating! I cannot fault this place, really friendly and helpful staff."
Cons:
"Paid almost £60 for 4 skaters and three lots of skate hire."
"Expensive and terrible skates to rent."
"If we could give a 0 star review we would. First up, it was insanely expensive."
"Unless you have your own skates don't go. We paid for skate hire and entrance."
"Brand new ice rink only opened this week... But a fab afternoon slightly expensive £50+ for a family of 4."
"The place itself is decent, on Saturdays they close of the end part for lessons/parties which takes a lot of the rink away."
"Far too busy, no social distancing, queues to collect and drop off skates ridiculous, no sense of order."
"The rink was good but very busy, sound system was terrible and couldn't really hear the music."
"Absolutely awful place! Firstly there was no social distancing what so ever."
Facilities and Management
Pros:
"Nice new ice rink. We did the 11-2 session with a break in the middle for lunch at the cafe."
"Great experience with the family. The ice and rink is great, which mostly what you're there for after all."
"A very nice addition to the Cribbs Causeway area."
"The rink is great. The entry system needs more staff or you stand out in the cold for ages."
"Booked tickets to watch the Ice hockey, first time we have been, if you don't know they play 3 x 20 minute periods."
"Great venue and loads of fun. Not too busy visiting on a Friday morning. About £20 for an adult and toddler."
"The worst ice quality I have ever seen. The people who work there obviously have no idea how to take care of the ice surface."
"The rink is great. The entry system needs more staff or you stand out in the cold for ages."
Cons:
"Ice rink was good..locker system for personal items was rubbish. £1.50 to use a locker which is automatic."
"It's fine but poorly run once you get inside. The queue for skates is ridiculous and completely unnecessary."
"I've not ice skated here, so I can't review these facilities."
"The rink is great. The entry system needs more staff or you stand out in the cold for ages."
"Waited 20 minutes outside in the cold to get in, another 15-20min to get our skates."
"Dangerous way to many people for amount of room, when booking say approx 380 people per session, need more 1.5 hour session."
"Can be a very variable experience - it's a big rink and the right session can be good fun if it's not too crowded."
"If we could give a 0 star review we would. First up, it was insanely expensive."
Customer Service
Pros:
"My daughter had broken skates I was unaware she has additional needs a young girl noticed and changed the size of her skates."
"Really impressed with this ice rink my friend and I were really nervous and ended up having lots of tips from the on rink marshal's."
"Great venue and loads of fun. Not too busy visiting on a Friday morning."
"The teachers at Ice Planet also deserve praise for their teaching skills.""This ice skating experience was definitely the worst I have ever had. Not enough parking. Long queues both outside to get in and inside to get skates."
"There was only one person in the rental boot and two accesses from each sides were open."
"The queue for skate hire took 30 mins and the ice rink was so busy."
"Very expensive for what you get. When you book you then have to hire skates."
"Far too many people on the ice it was dangerous."
"The staff acted like they’d had a lobotomy."
"The rink was good but very busy, sound system was terrible and couldn't really hear the music."
"Seats and chairs were extremely uncomfortable to eat from or change footwear at."
Overall Atmosphere and Experience
Pros:
"A very nice addition to the Cribbs Causeway area."
"Great experience with the family. You can tell that it isn't completely finished yet, but it is still a good venue."
"A great place for ice skating! I cannot fault this place, really friendly and helpful staff."
"Great venue and loads of fun. Not too busy visiting on a Friday morning."
"The three stars are based on the price, it’s expensive."
"Booked for 3.30 to 5.30 on a saturday, arrived at 3.15, no queue to get in."
"I was going for the first time with friends, very excited and in the greatest mood."
"As facilities go, the overall experience isn’t to a great standard for being so new."
Cons:
"Dangerous way to many people for amount of room, when booking say approx 380 people per session, need more 1.5 hour session."
"Can be a very variable experience - it's a big rink and the right session can be good fun if it's not too crowded."
"If we could give a 0 star review we would. First up, it was insanely expensive."
"The rink is great. The entry system needs more staff or you stand out in the cold for ages."
"Waited 20 minutes outside in the cold to get in, another 15-20min to get our skates."
"Very expensive for what you get. When you book you then have to hire skates."
"Far too many people on the ice it was dangerous."