National Ice Centre Reviews Summary

Price

Pros:

• "Great ice to skate on. Very well priced (£5 for students!)"
• "I believe it was an affordable amount."
• "We booked brunch with santa then ice skating. It was great value and excellent cooked breakfast."
• "If you have an Active Nottingham card/bracelet you get in for £5 which includes skate hire. An absolute bargain."
• "The rink is great value for money."
• "Ticket price was brilliant - free for my 4-year-old and £5 for me (with a Citycard)."
• "Prices were really reasonable."

Cons:

• "Price should be ramped down, I paid £17 for the last 45min."
• "They charged full price even if you had your own skates, meaning you defacto always pay for skate hire, even if you don't need it."
• "Food is extremely expensive over £25 for 3 hot dogs and two cokes."
• "The cafe is awfully overpriced- £5 for a portion of chips."
• "Very expensive draft lager and no drinkable keg bitter."
• "First hockey game, unusually cold, wet seats in our box, ridiculously expensive food."
• "Very expensive and over crowded, you can't even skate because there are so much people skating with you."

Staff and Service

Pros:

• "Staff are wonderful friendly and helpful."
• "The staff too were very understanding, considerate and compassionate."
• "Really professional, helpful and friendly staff."
• "The staff were very helpful with hiring skates and telling us where to be."
• "Staff are incredibly helpful."
• "Staff are very helpful and friendly. Always there if you need them."
• "Staff is very polite and helpful."

Cons:

• "Parking will be an absolute nightmare for you if you don't know Nottingham."
• "Arrived 2 minute late. Told I wasn't able to buy tickets to skate with my friend, because the purchase period is over."
• "Poor staff can barely cope with that flow being obviously stressed not welcoming and sometimes rude."
• "Staff are extremely slow at serving people but this has been an issue for years."
• "Rude staff on the skate hire desk, some of the worst customer service (or rather, lack thereof) that I've ever received."
• "Staff extremely unhelpful. Waste of time and money."
• "Staff were pretty unhelpful and we were just told to 'grab what we could' in terms of kids equipment."

Facilities and Maintenance

Pros:

• "The place is really well maintained and the facilities are excellent."
• "Great facilities and the tots area was perfect with lots of equipment ready to go."
• "Ice is good and changing facilities are head and shoulders above other rinks around the country."
• "Large ice rink, fantastic on quieter days with plenty of room to go at your own pace."
• "The ice skating rink is big, and they have a section in the middle for toddlers."
• "Clean facilities."
• "Good facilities. Only saw the smaller rink due to attending an u15s ice match."

Cons:

• "Parking is a little tricky though and there isn't any provision in place for coach parties to get dropped off except a lay-by on the main road."
• "Be aware there is only disabled parking and that is patrolled by traffic wardens."
• "The toilets were so filthy that an employee told us to use the 1 disabled toilet due to the state."
• "U HAVE to get a locker to keep your shoes in, although around 100 lockers for the approx 1000 people that was on the rink is ridiculous."
• "Token machine broken wouldn't give any out even tho I put money in, no staff to sort it or issue tokens for lockers."
• "Signage, car parking, information, all confusing and contradictory. Utter nightmare getting there because of this."
• "Good facilities but just can't get over the fact it doesn't have its own car park."

Experience and Atmosphere

Pros:

• "Fantastic day out, I went to watch Nottingham Panthers play a home game and when they scored the atmosphere was amazing."
• "First attempt for me and my son. Was great experience falling, slipping getting back up and giving another try."
• "The music is modern and the rink is clean as well as really big with lovely ice to skate on."
• "It is a good place that is enjoyable for the family."
• "The ice was reasonably busy but not overcrowded so plenty of quiet spots to help the children and support them."
• "The music and atmosphere was great too."
• "Enjoyed the energy and had a wonderful time."

Cons:

• "Stick to general public skating (for fun) unless you want to get involved with psychotic, manipulative and lying coaches & committee members!"
• "It was absolutely packed. Too many people on the ring and you could not skate at all."
• "There were also older kids in the center who were skating really fast and dangerously, bumping into inexperienced kids."
• "It got crazy busy on the ice mid way through the session."
• "FAR TOO MANY people on the ice skating rink to be able to even move!"
• "The amount of support aids on the Ice was genuinely ridiculous and hazardous."
• "They seem to severely overbook every session."

Accessibility and Convenience

Pros:

• "It is really easy to get to and there are plenty of place to park nearby."
• "Tables were clean and staff very helpful."
• "Customer service is excellent, it's well maintained."
• "Location isn't too bad either as there are plenty of parking areas around."
• "A great ice centre."
• "Coffee and cake is so good too..."
• "It is easy to get to by tram or bus, and I was pleasantly surprised at the cost of the family ticket."

Cons:

• "Absolutely terrible website and is so hard to get ahold of their office."
• "Booked online but still had to queue with customers who hadn't booked online which spent some of our skating time."
• "Website functionality is shocking, no response to a basic email request."
• "Came all the way from Leicester to ice skate. Website said they open at 9 am... We arrived to find out that it didn't start till 1.15 pm which was not stated on the website."
• "Best to phone box office for skating times."
• "You have to book online now only which is fine."
• "The ice stadium is fine but booking skate lessons on the website is impossible."