Ice Sheffield Reviews Summary

Customer Service

Pros:

• "Always a good atmosphere and suitable for all ages and skill level."
• "The staff and facilities were excellent and highly attentive."
• "The staff are always helpful and friendly and the facilities are generally clean and tidy."
• "The coach was lovely and the receptionist was really helpful too."
• "The cafe/bar staff were great! Friendly and efficient."
• "Staff very kind and friendly."
• "Staff was awesome and so helpful."

Cons:

• "The girls on reception completely disinterested as were the girls in the skate exchange."
• "Customer service a bit lacking overall."
• "The ice stewards just skate around talking to each other, (basically can't be bothered)."
• "Went up to the bar for drink and food and you need more staff...1 hour wait for food."
• "The members of staff skating round were more interested in talking with each other than looking for children who had fallen and were crying."
• "staff on reception arnt very friendly…"
• "Shocking reception staff who don’t really know enough to assist."

Facilities

Pros:

• "Lovely ice stadium two rinks one for ice hockey and competition the other public use."
• "Ice sheffield is a great place to skate. All skaters are welcomed from hockey to figure skaters and even beginners."
• "Plenty of avaliable car parking, cafe is well stocked with usual items, seating is good with a veiw of all the ice."
• "Two olympic size rinks. high end facility, choices of classes for all levels and ages."
• "The actual paying and getting on to the ice is excellent."
• "Warm arena with a good view."
• "It's a short walk away from the tram station so it's very convenient as well."

Cons:

• "But £5.00 non returnable charge for a pushable penguin I think is disgusting."
• "Only downside is the toilets could do with a little updating as they feel dark and gloomy."
• "They charge you more admission even though they've erected a sodding big barrier across the ice."
• "Toilets are a lot to be desired definitely need an upgrade."
• "The skates are terrible with bits of plastic sticking in ya feet."
• "The cafe area looks neglected and there is rarely a full range of food."
• "Some things are a bit run down, quite a lot of the lockers didn't work and just ate the 20p, same with the vending machines."

Value for Money

Pros:

• "Really good value for money."
• "Lessons are great value and you learn a lot."
• "Children were free with paying adult, I was glad of this otherwise I'd have really resented paying 5.10 penguin hire."
• "Good value and serves food and drink and has vending machines."
• "Decent price for morning skating with grandkids."
• "Ice skating was cheap, £7 and the food was very cheap too."
• "They charge 8 pound which is not so expensive for 1 hour worth it."

Cons:

• "Very expensive when family are attending to see close relative competing."
• "The prices need to go down."
• "Massive price increase for each session plus 2hour public ice sessions reduced to only 1hour 20mins."
• "The venue itself is good however the food isn't great for the price that they charge."
• "No family ticket available. No life card offered. £70 as a family a month if we want to skate for 3hrs a month."
• "Could be a little cheaper to skate, and the onsite cafe has a nice wide range of products but again a little pricey."
• "Lockers have gone up in price to a non returnable £1 seems a bit harsh after paying to get in."

Experience

Pros:

• "I had so much fun here. I felt young again."
• "Fans were loud, energetic but not rude which is always lovely."
• "An enjoyable outing!"
• "Kids really enjoyed the skating."
• "A fantastic atmosphere for the weekend, and a great venue to host it."
• "Enjoyed my skate with my granddaughter."
• "Fantastic community, everyone talks and helps out when you need and most importantly, nobody laughs at you WHEN you fall over."

Cons:

• "But it was way over crowded."
• "Really disappointed with the change to the public sessions for Saturday mornings."
• "Ice Sheffield is not fit for purpose now, until someone is willing to fix these problems."
• "It was dangerously busy on the ice, staff are morbid."
• "Totally gone downhill since COVID."
• "Wish the more experienced ice skaters weren’t on the rink because some of them go so fast and dangerously."
• "Unfortunately lately the family session have a group of idiots that speed around and spoil it for the rest of the customers."