Address: Olympian Dr, Cardiff, CF11 0JS, United Kingdom
Phone: +442920789630
Rating: 4.5
based on 176 reviews.
Customer Service
Pros:
"Skate assistants / marshals are very attentive and helpful."
"Always greeted by warm and friendly smiles."
"The staff found us seats away from the drummer and they got him ear defenders. Excellent customer service."
"We found the staff to be very welcoming, polite and helpful."
"Staff on the rink helped those struggling."
"Very helpful and friendly staff located on the main entrance desk to assist with any enquiries."
"Big shoutout to the super friendly staff especially Emma at the front desk who came to my aid following a nasty backward fall and head knock."
Cons:
"Nice arena but management of Cardiff devils (Todd Kellmen) and security staff are horrible to paying customers."
"An aggressive looking security guard came up to me full red and frowning at us."
"Every time since she just giving us attitude make us feel not welcomed at all."
"The downsides are that every time we go the staff seem to be absorbed in talking to each other rather than to the customers."
"Very disappointed with how there is no reply to my email! Poor customer service!"
"Pretty much every time we have an awful experience with the front desk..there is no customer service at all."
"Oh and I wouldn't use the skate shop in there again, rude guy."
Facilities & Amenities
Pros:
"Good facilities experiencing when seeing Cardiff Devils ice hockey."
"This ice arena is 2 years old and is home to the Cardiff Devils ice hockey team 2016-17 triple champions."
"Plenty of parking nearby."
"The Grazing Shed franchise insides' burgers are excellent."
"It has ice hockey store, good parking, easy to get to."
"There are some vending machines if you want to get a snack and drink, they also have a little cafe area you can buy hot dogs and chips etc."
"Excellent club shop and plenty of places inside to grab some food and drinks."
Cons:
"The only issue I have is when all the sudden they will close a big chunk of a ring off for people to have private lessons/parties."
"There is very little information available online or in the rink itself regarding membership or what is on offer."
"The presence of English only signs inside the building just amazes one in 2016 - yes, and in Wales."
"Drink prices are expensive but on a par for a venue like this."
"You cannot bring your own food and drinks as they expect you to buy from their extortionate cafe or vending machines."
"The staff and the unhealthy selection of foods is just shocking."
"The cafe is atrocious. No healthy selection and the options that are available are disgusting."
Skating Experience
Pros:
"Family friendly atmosphere with awesome action on the ice and spirited crowd without any nastiness or violence."
"Very accommodating as we had a wheelchair users first time on ice."
"I learnt to glide after lessons, on my own."
"Really great place to skate at really great prices."
"Great temperature inside, not freezing like other ice rinks."
"Ice itself very good, price ok although sessions bit short."
"Ice Arena Wales is one of the best places you can ice-skate, with prices that don't break the bank and skates which don't try to pull your feet off."
Cons:
"The skates for hire are in poor condition, but they generally are at these types of places."
"Rental skates are a bit old. Most are missing ratchet straps."
"The ice was extremely rough and hard to skate on, there were no skate marshals."
"No atmosphere, they have facilities to play music but don't, only ice rink I've been too with no music."
"The skates are utter rubbish really."
"Skates weren't sharp, as I was sliding all over the place."
"Over crowded and poorly managed."
Value for Money
Pros:
"Very reasonably priced for a family for four to go I've skating."
"Really great place to skate at really great prices."
"It’s all great value for money."
"Good value for money."
"The family ticket was cheaper as the skate hire was therefore free effectively."
"The public session is affordable and, if you get there early enough, you can spend long enough on the ice."
"Great venue with ample and reasonably priced parking."
Cons:
"Tasty food but really expensive."
"It is going to cost you to take the family if you do not have any discount available."
"Ice skating is on the expensive side especially with a family. (Around £50 for 2 hours, Well in my opinion)"
"Tiny 1 hour sessions for £12.70 no student deals / memberships for regulars to save on going often its a real shame as its only place to go in Cardiff."
"Very, very overpriced, especially considering that you don't even get to skate on the whole rink as 20% is cordoned off for private lessons and parties."
"It's hugely expensive & it's not like they're paying amazing, helpful people to properly monitor the folk on the ice."
"DONT eat here though, unless you want to spend £14 each for a burger fries and a drink. Not much choice in food and it's not that tasty."
Accessibility
Pros:
"Plenty of parking nearby."
"Parking is free at the rear of the building."
"Oh yea, there is plenty of parking with easy access to the entrance of the rink!"
"Its easy to get around to the merchandise stands and concessions and toilets as well."
"Its not a huge arena so realistically anywhere you sit you have a really great view."
"Easy parking, nice, friendly staff, good equipment and amazing value for money."
"Great big rink with good facilities but going around in circles can get quite tedious for the experienced skater."