Insane Air Bradford Reviews Summary

Staff Interaction

Pros:

• "The staff were exceptionally helpful."
• "Staff who are very helpful and friendly, one in particular, amazing young lady by the name of Amna excellent asset for your establishment."
• "Staff were very helpful and friendly, equipment was safe."
• "The staff are very welcoming and super friendly."
• "The staff were always willing to help and attended to us in a friendly manner."

Cons:

• "Unfortunately, some staff members were not so polite and rather than addressing anything with a little mannerism thought that they were little chiefs with a radio in their hand."
• "Awful. No where near enough seating upstairs to force you to use Non refundable lockers that cost a £1."
• "Absolutely rude staff! We asked for the staff to clean the table for dinner & they completely ignored us."
• "The activity itself was good but poor from the staff to start swearing."
• "I went just today and this was by far the worst I’ve been treated in a public place."

Party and Event Experience

Pros:

• "Birthday parties are a bliss."
• "First time we went, we had booked for my youngest son's birthday 🎂 and the whole experience for him and his friends was amazing."
• "We had the ultimate party package it's was fantastic a really good venue, good food, slush and 2 hrs of jumping."
• "Booked a party for my nephew on 15/7/23. 5 star service from start to finish."
• "Had our daughters birthday party here today, would highly recommend."

Cons:

• "It’s very disappointing that you are unable to accommodate children with autism that have queuing and patience needs."
• "The party room was very clean and really good size. Only thing I would suggest is add extra on at parties ie. Party bags more choice of food (mix of a buffet)."
• "This place was pathetic we had a kids party and was made to feel very uncomfortable."
• "The party itself cost £200 for 10 children so you would have thought there would have been a reduction in price to supervise a child who is not allowed on alone."
• "Although my children had a good time there are a couple of negative points."

Variety of Activities

Pros:

• "Very impressed with the variety of activities for different ages."
• "This place has a few different sections similar to wipeout which makes it more enjoyable that other places."
• "There are multiple activities on the park and they also have a soft play area for younger children."
• "Best place for the kids and even adults. Place is fun and they HAVE A NINJA WARRIOR COURSE!!"
• "I decided to book it for my sons 3rd birthday party. The children had a blast and so did the adults."

Cons:

• "Took my daughter and her mate here for a birthday bounce and they had a good time. We arrived early to maximise bounce time and I expected there would be some arcade machines or something for the girls to do either before or after their session, but there wasn't."
• "The place is clean, and the video at the start was good and helpful. I would not recommend the place for kids less than 7 years old as the trampoline there are mostly for older kids."
• "We were booked for 4pm ... I took my mum along as obviously she wanted to see her grandkids having fun ... but no ... it's policy that she has to pay £9.95 to get into the play area wether she's playing or watching ... So she went upstairs to watch from balcony as she refused to allow me to pay."
• "Visited today with a 2 and 4 year old. My 4 year old got told to get off the trampoline with a basketball, he was so upset we had to leave."
• "Trampoline activities perfect for kids but staff impolite, rude. Didn't explain properly."